343 Fresh Pond Pkwy, Cambridge, MA | Directions 0213842.385860 -71.141113
Neighborhoods: West Cambridge
When my car was mangled in an accident I had it towed here not knowing anything about Fresh Pond Mobil. I was very wary and kept trying to check on prices. But they were truly not taking advantage of me. They always offered a lower priced alternative, and they had my car good as new in no time. An honest place.
First I would like to say that this place has been wonderful in every way. I have brought all 4 of my cars to this service station the Technicians know what the are doing and fix my cars right the first time. I have a BMW,Saab,Toyota,and a Honda and it seems like the always know what is wrong. they provide great service in the office as well the best by far Was this fellow named JACK great smile and very accomadating.I will end by saying they go above and beyond thier call to provide great service.
Be Extreme Careful in dealing with them, You can't imagine how they will defect your car on purpose while checking your minor stuff, and you will never be out the loop to pay what you should never have to pay at the first hand, and your car will be danged permanently, Trust me or trust them, but don't be neutral, do yourself a big favor.
I thought this was a fair price given that they diagnosed the problem correctly and repaired it quickly. In addition, most people don't realize that an additional job of the radiator is to cool the automatic transmission fluid(there are 4 lines total running in and out of the radiator, 2 for the engine and 2 for the transmission). So the repair can take some effort and would require that you lift the car to get underneath it. Not having the equipment to lift the car and not having to deal with coolant and transmission fluids was worth the the additional $145 that I paid to FPM.
People need to be smart consumers. If you go to any place with a big question mark on your face, you're going to end up paying more. If you're an educated consumer and can communicate with the proprietor, you will do okay.
I had a very positive experience with their repair shop. I have a 1997 Honda Civic, automatic transmission, with over 300,000 miles on it. My car has been overheating the past week. When overheating, the anti-freeze would boil over, requiring that I periodically top it off every other day with coolant. After doing some research online, I concluded that the problem is an inefficient/old radiator that needs to be replaced. I found one at Autozone for $120, thinking that I would put it in myself. Driving to work one day, I almost nearly didn't make it. The car was overheating badly and required that I fix the problem ASAP.
I drove to FPM. They also diagnosed it as a radiator problem(I'm glad we agreed) and quoted me $265 to install it(parts and labor). Diagnosis and repair took a little less than 2 hrs.
they are nice and do a good job, and that is what is important to me.
I like this garage. I've used them for over a year now, they are always helpful and explain any problems to me. Prices are fine
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