Autobahn USA

Recommends

Meeting-W-Me J.

Joined 9 months ago

Bought a used BMW from this dealership and couldn't be more pleased with the service, price, knowledge, and overall experience. Even before we got there to test drive the phone conversation was pleasant and very helpful and then when we got to the dealership they had the car parked in the front ready for us to see and drive. We worked with Kyle who was extremely personable and smart on the car. He told us everything we needed to know and was very up front about everything from the new car to our trade-in. When it came time to crunch numbers Kyle and Stacey worked everything they could to give us the best deal -- even better than our credit union which we thought couldn't be beat, well, it was, by more than an entire interest point! Everyone at Autobahn USA made our car buying experience easy, stress-free, and enjoyable. We would definitely buy another car from this dealership again and absolutely recommend anyone to purchase there as well.

Recommends

Amazing Zero t.

Joined 8 months ago

Found exactly what my wife was looking for, at the best price around. The dealership is very friendly, low pressure and has great cars available at the best prices. I was looking to trade in a car as well, and they made the entire car buying process easy and smooth. They did all the registry paperwork to transfer my plates and took car of the new car inspection as well. Great service, great price. Highly recommend them!

Recommends

Patricia F.

Joined 1 year ago

Stress Free Shopping Experience. I would rate this dealership and my salesperson, Kye, A-Plus. Kyle was professional, friendly and very personable. I visited Boston in March 2012, and made an impromptu visit to Autobahn USA. Kyle gave me and my finance a ride in a Land Rover LR2. I decided a few days later to make an offer on that car, but to my dismay it was sold! Kyle said he would let e kow when another Land Rover comparable to my needs was available. About 2 weeks later, Kyle found the perfect Land Rover for e. Based upon his recommendation, his integrity, and the carfax forwarded to me I placed a deposit on the car and signed the purchase agreement before I saw or test drove the car. I flew to Bosto from Dayton, Ohio to test drive the car and to conclude the sale. The car was in excellent condition, had low mileage, and the best price anywhere. Everything was as Kyle promised by phone. Stacey and Kyle had all of the paperwork in order and everything ready for me to take immediate possession of the car. I would recommend them highly ad definitely purchase from this dealership again.

Recommends

Roberto S.

Joined 1 year ago

Wonderful, Great Price, Exceptional Service. I was referred to Autobahn by a close friend who purchased her 2010 BMW X5 from them 1 year ago. She told me they gave her an excellent price and found her an exceptional interest rate. I first went to Autobahn's website and and found a couple of cars I wanted to test drive. I first contacted them through chat. I spoke with Sara who answered all my question and set-up my appointment. The day of my appointment one of the sales people called to confirm that I would still be coming and go over the cars I wanted to test drive. Two of the cars had been sold but he suggested several other similar cars that had just come in and were not up on their site. The cars sounded even better so I confirmed my appointment and came in for the test drive. When I came in they were swamped yet they were very organized and everyone from the sale people to the customers looked so happy, everybody was smiling and laughing and everyone was being taken care of. Paul who was assigned to me greeted me with a smile and had the three cars I was interested in lined up and ready for a test drive. Paul was extremely informative and knowledgeable about the cars. I ended up falling in love with the 2009 Range Rover Sport. We went back into the office and I was then introduced to Stacey who went over my financing and extended warranty options. I have excellent credit and Stacey was able to get me an interest rate lower than my credit union. I did go ahead an purchase. a bumper to bumper warranty for added protection. After doing a lot of research I discovered it is far better to buy a used car under manufacturers warranty and add a bumper to bumper warranty than it is to buy a certified car. The certified car only protects engine and transmission and the car costs at least $2000 to $3000 more in price. I picked up my car 2 days latter and have been driving it now for over 2 months and I am ecstatic and over joyed every time I look and drive my ar because I got a great deal, exceptional service and a superior interest rate. I have referred two of my friends since who have both purchased from Autobahn and extremely happy with their purchase.

Recommends

blue m.

Joined 1 year ago

Excellent Experience. I did much research on line looking for a luxury vehicle.. I found Autobahn USA and actually thought that it must be a scam because there prices were so much lower than anywhere else I found... anyway I decided to take a drive in to waste 2 minutes and drive back home. HOWEVER to my surprise and amazment there prices were for real and there cars were better in person than on there website. I was met by a sales associate named Kyle who took me through my whole purchasing process and made it fun, comfortable and pressure free... I would have actually bought two cars if I could have that day...LOL I highly recommend Autobahn USA... they may be small but there cars, customer service and finance options are far better than any of the other places I have been in my life... and when you get there make sure you ask for Kyle...

Recommends

david c.

Joined 1 year ago

Great Experience. My experience purchasing a 2010 Toyota 4 runner from Autobahn USA was extremely pleasurable. Kyle Fowler was great to work with and provided a relaxing, no pressure environment taking the stress out of the car buying process. I highly recommend Autobahn USA and more specifically Kyle.

Recommends

Jenn P.

Joined 1 year ago

Great Car, poor customer service. We bought a great car from Autobahn, in fact, we got a great deal. My problem is with the customer service portion. When you sell a car out of courtesy, you fill up the gas tank. That was never done, we merely got a half a tank. It's just common courtesy. Also it's taken over 8 emails and 4 phone calls to get reimbursed for our 29.00 Inspection Sticker. No return phone calls, no return emails----very bad customer service and we still haven't received out 29.00. We got 1 key and when asked about 2nd key, we were told that's not how they do it. Poor taste, poor customer service. These are the little things that make a huge difference when deciding whether you'll refer a business or go back a 2nd time. I think they should re think their way of doing business.

Recommends

Ellie S.

Joined 1 year ago

Fantastic Deal...Great Service. It was a pleasure doing business with Autobahn. After searching many dealerships throuhgout the Boston area I came across Autobahn where they had several cars that I was interested in. My salesperson was very polite and extremely knowledgeable. He went through each cars pricing, options and extended warranties with me. After I selected the car of my choice, the Finance Manager sat down with me and explained all my financing and warranty choices. I got an unbelievable interest rate and I chose to go with a warranty that extended the manufacturers bumper to bumper warranty. My car was detailed to perfection and registered and delivered to me the very next evening. I have already recommended my sister and another very close friend to them who have both purchased cars from them and are extremely satisfied as well.

Doesn't Recommend

Liz T.

Joined 1 year ago

Simply awful. My experience with this dealership has been negative across the board. I've spent more time waiting in their office than driving my car, because once you sign that check you're their last priority and they don't care how much of your time they waste. On several occasions, I've been told something will be ready by a certain time and have arrived at that time and had to wait for a half hour or more (usually more). Poor service is one thing though; not only are they disorganized and unpleasant to deal with, but they have no sense of business ethics. They did not clean the car, gave it to me with less than a quarter tank of gas and a broken interior light, registered my car under the wrong address and then told me I had to correct the mistake myself, and after having the car for four days, it broke down with a power steering leak. They fixed the problem but after reassuring me not to worry about the cost of the tow and that they'd pay for the $26 in costs I incurred in highway tolls to get the car towed back from CT where it broke down and a bus ticket for myself, they refused, actually saying they were being extra nice in not charging me a $100 deductible provided by the lemon law and that I was just trying to nickel and dime them even though it was "only a mere $26" that I shouldn't care about. In fact, I was not even charging them for the cost of the tow because luckily I had a AAA gold membership. They said they would have paid for the tow-- so what then is the problem with reimbursing me for less?? They said if I paid the $100 deductible they'd be happy to reimburse the $26 and also stated that I could have avoided this fee if I had purchased the extended warranty, which I realized I had never been offered, but they assured me I had because "the guy who does the paperwork offers it 100% of the time" (How can you argue with that kind of logic?). After 25 minutes of circuitous arguing, they very reluctantly and quite rudely agreed to reimburse me because "it wasn't worth arguing," but told me that if anything else goes wrong with the car they will be sure to charge me the $100 deductible. And in the end, it took a month more of constant "reminding" before they finally mailed the check (and to the wrong address too).

Bottom line-- They're rude and can't be taken at their word. I believe there is a certain way of doing business that involves respect, trust, and accountability; they certainly do not share in this belief. I don't trust their products, and I don't think they deserve your business. If I had any more difficulty with them or the car, I was thinking of returning it. I never write online reviews, but this whole situation has me feeling so jilted and shocked that I made an exception.

Doesn't Recommend

Sam Poze

Joined 2 years ago

Good deal, very poor service.. I purchased my BMW 535XI 6 days ago from Autobahn. They told me they would not negotiate on price at all, though the deal was already better than anywhere else I could find. The good initial price was the only positive aspect of the shopping experience though in reality its the most important. These are the following negative issues I've had with them.

They low-balled me on my trade-in by a huge amount. Even though I was able to negotiate they gave me 8500 for a car worth 10500 on kelly blue book.

I have not received my car registration and had to get my car insurance company involved because Autobahn did not give them the correct paperwork. I have called them 5 times to get this rectified and they keep promising to fix it, again I have not gotten it.. (You have 7 days from the purchase to get the new registration).

They gave me my car with no inspection sticker and half a tank of gas. Told me it was my responsibility to get the sticker and fill up the gas.

They promised to get me an owners manual because for some reason they never ordered one for the vehicle I purchased, I have yet to receive that as well.

I didn't ask beforehand but they only gave me 1 key and told me it was my responsibility to purchase a second one. Every other vehicle I have ever purchased came with 2 keys and their response "that's how we keep our prices low."

So to sum up, I got a good deal on the car I wanted but its been a nightmare trying to deal with the small stuff since then.