01/13/09

Honest professionals, excellent service!

by Farlander

I bought my VW Touareg through Autobahn USA - guys gave me a great deal, were friendly, honest and reliable, and absolutely no pushy. Got my auto loan through them, too - got a very nice rate, much lower than in VW dealerships. Car was missing manual and has a dirty floor mat - got everything (including a new floor mats) from them a week or two later. Exact opposite of common "used car salesman". A great wine with no aftertaste.

• Pros: Nice service, great deals, friendly and competent staff
• Cons: small parking lot

07/19/08

Courteous, professional and a very fair price

by PhilZee

Buying a 2005 Toyota Tacoma through Autobahn USA was a very positive experience. Marcos, the sales rep I worked with, was professional, courteous and knowledgable. No hard sell, no pressure, "what will it take..." speeches, and other negatives usually attributed to the car-buying experience. Just professional follow-up, honest negotiating and a very fair price. The administrative follow-up (title and docs) were prompt and accurate. Everyone was courteous and their experience and professionalism shined through., I would definitely buy from Autobahn USA again and highly recommend Mo and his crew. Thanks!

• Pros: Straight-forward, honest and courteous
• Cons: none

07/18/08

NOT TO BE TRUSTED!!!

by screwedMe

I came to this site to read the reviews only after I found out they sold me a car that had been in a major accident and has a bent sub-frame. I was really surprised (and happy!) to see all of the great reviews here. This is what convinced me to try to work out what I hoped was a mistake. I was still within the used car warranty period and well below the mileage level when I started having all kinds of problems with the car. The car had a clean carfax report, so either the accident was not reported, or it was so recent that it had not yet shown up on the report. Well, I'm very sorry to say they were not at all cooperative. In fact, they did not deny that they knowingly sold me a car that had been in a major accident. They asked me to leave the car with them so that they could have their mechanic look at it, so I did. All they did was try to further hide the evidence by having an auto body shop do some touch ups and they disposed of one tire that had been worn to the metal because of the bent sub-frame. They lied and said a 4 wheel alignment had been done and it hadn't (I called the place they gave a receipt from and was told this car was never put on an alignment r@ck). I have driven less than 100 miles on the new tire and it is almost as worn as the tire they disposed of. They won't take the car back and they don't care that someone could get ki!!ed driving this safety hazard. In all of my dealings with them since the problems were discovered, they have been nothing but sleezy. I am still in process of trying to get a refund on the car (through the arbitration process) but I just wanted to send a warning to those people out there who may be looking at their used cars:

BUYER BEWARE!!!

• Pros: they sell good name brand cars
• Cons: they are dishonest and sell cars that have been in major accidents