AUTOBAHN USA

Fantastic Deal...Great Service

by ElliesJ at Citysearch

It was a pleasure doing business with Autobahn. After searching many dealerships throuhgout the Boston area I came across Autobahn where they had several cars that I was interested in. My salesperson was very polite and extremely knowledgeable. He went through each cars pricing, options and extended warranties with me. After I selected the car of my choice, the Finance Manager sat down with me and explained all my financing and warranty choices. I got an unbelievable interest rate and I chose to go with a warranty that extended the manufacturers bumper to bumper warranty. My car was detailed to perfection and registered and delivered to me the very next evening. I have already recommended my sister and another very close friend to them who have both purchased cars from them and are extremely satisfied as well.

Simply awful

by Liz1086 at Citysearch

My experience with this dealership has been negative across the board. I've spent more time waiting in their office than driving my car, because once you sign that check you're their last priority and they don't care how much of your time they waste. On several occasions, I've been told something will be ready by a certain time and have arrived at that time and had to wait for a half hour or more (usually more). Poor service is one thing though; not only are they disorganized and unpleasant to deal with, but they have no sense of business ethics. They did not clean the car, gave it to me with less than a quarter tank of gas and a broken interior light, registered my car under the wrong address and then told me I had to correct the mistake myself, and after having the car for four days, it broke down with a power steering leak. They fixed the problem but after reassuring me not to worry about the cost of the tow and that they'd pay for the $26 in costs I incurred in highway tolls to get the car towed back from CT where it broke down and a bus ticket for myself, they refused, actually saying they were being extra nice in not charging me a $100 deductible provided by the lemon law and that I was just trying to nickel and dime them even though it was "only a mere $26" that I shouldn't care about. In fact, I was not even charging them for the cost of the tow because luckily I had a AAA gold membership. They said they would have paid for the tow-- so what then is the problem with reimbursing me for less?? They said if I paid the $100 deductible they'd be happy to reimburse the $26 and also stated that I could have avoided this fee if I had purchased the extended warranty, which I realized I had never been offered, but they assured me I had because "the guy who does the paperwork offers it 100% of the time" (How can you argue with that kind of logic?). After 25 minutes of circuitous arguing, they very reluctantly and quite rudely agreed to reimburse me because "it wasn't worth arguing," but told me that if anything else goes wrong with the car they will be sure to charge me the $100 deductible. And in the end, it took a month more of constant "reminding" before they finally mailed the check (and to the wrong address too).

Bottom line-- They're rude and can't be taken at their word. I believe there is a certain way of doing business that involves respect, trust, and accountability; they certainly do not share in this belief. I don't trust their products, and I don't think they deserve your business. If I had any more difficulty with them or the car, I was thinking of returning it. I never write online reviews, but this whole situation has me feeling so jilted and shocked that I made an exception.

Good deal, very poor service.

by Sam Poze at Citysearch

I purchased my BMW 535XI 6 days ago from Autobahn. They told me they would not negotiate on price at all, though the deal was already better than anywhere else I could find. The good initial price was the only positive aspect of the shopping experience though in reality its the most important. These are the following negative issues I've had with them.

They low-balled me on my trade-in by a huge amount. Even though I was able to negotiate they gave me 8500 for a car worth 10500 on kelly blue book.

I have not received my car registration and had to get my car insurance company involved because Autobahn did not give them the correct paperwork. I have called them 5 times to get this rectified and they keep promising to fix it, again I have not gotten it.. (You have 7 days from the purchase to get the new registration).

They gave me my car with no inspection sticker and half a tank of gas. Told me it was my responsibility to get the sticker and fill up the gas.

They promised to get me an owners manual because for some reason they never ordered one for the vehicle I purchased, I have yet to receive that as well.

I didn't ask beforehand but they only gave me 1 key and told me it was my responsibility to purchase a second one. Every other vehicle I have ever purchased came with 2 keys and their response "that's how we keep our prices low."

So to sum up, I got a good deal on the car I wanted but its been a nightmare trying to deal with the small stuff since then.

Great Prices online and the Best Dealer in Boston area!

by northeast1 at Citysearch

I worked with Kyle at Autobahn USA when I was recently in the market for a BMW in May 2011. I found the car online and Kyle was one of the people who contacted me. On the phone he was very honest and he went to bat for me on getting a great price for my trade-in. After considering other dealerships closer to my home, I decided to go with Autobahn for my 2008 BMW 528xi because of the staff and the deal we worked out.

Overall I would definitely recommend this dealership and Kyle as a salesperson.

Great experience! Highly recommended!

by msprouse9 at Citysearch

I went out on Monday, May 16, just hoping to browse a few dealerships to see if they had anything I may be interested in. My first stop was Autobahn USA, where I was greeted by Kyle Fowler.

This was my first experience buying a car through a dealership so I wasnt sure on what to expect, but Kyle and the rest of the Autobahn employees were professional, made me feel welcome, and by the end of my first stop, helped me drive away, that same day, in an Infiniti G35. Kyle was very friendly, informative, and worked with me a lot to make it sure I could drive home in the car the same day.

I would stongly recommend this dealership for anyone looking for a used car.