Boston >Automotive Sales & Services > Herb Chambers Infiniti of Boston
Good Service Dept, Bad location.
Ok, so despite the fact I won't name names, every guy behind the service desk (and I have
interacted with 3 fellows) have been solid.
The wait times are not long for service, there is shuttle service to local towns (i live in newton,
and got either a loaner car or personal drop off home 4 miles away), and the service is technically
good. I have had new tires put on with balance and align and got a nice explaination of how
off the camber was on the tech readout, explained!
They do treat you with respect. Waiting room has 2 nice lcd tvs and internet.
Downsides: The waiting room is loud and sometimes crowded.
The physical location in allston stinks: getting into the parking lot is difficult, very crowded by cars.
The local traffic is horrendous -NEVER go there during rush hour, you will want to die.
Would give it a b or B+ but the location makes the experience more like a C.
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