International Bicycle Ctr

05/22/08

Simply the Best

by ICUMD at Citysearch

The team at International are terrific. Huge range of bikes, from Trek through to luxury European Ferrari equivalents, like Pinarello. They have the knowledge, expertise, resources and committment to back it up as well. From fully customized through to off the shelf, from kids, to pro, you just have to ask. I purchased my road bike and the whole experience was characterized by honesty, professionalism and a good sense of humor. Since the purchase, it's like having my own "pit crew" on call. Any questions or concerns, they're responsive, professional and quick to help.I would recommend these guys to anyone who wants a good long term relationship with a bike team who are definitely all pros.

• Pros: Great staff, large range of quality bikes, good deals, committment to customer
• Cons: no way

05/22/08

International Bike....just the Best Bike Store in Boston

by icu523 at Citysearch

International Bike in Boston has a terrific team of bike enthusiasts who can't do enough for the customer. It's really clear that satisfaction is a priority and that they're looking to establish long term customer relationships. There's Karl, the triathlete who's enthusiasm about bike gear is contagious, Seth who is extraordinarily patient and professional; he takes as much time as it takes to get you fit absolutely perfectly. Eric the techie, who'll track down almost anything no matter how obscure, and Harold, the owner who is in the trenches with the team and always willing to help out with the best deal. Often, the words, "... this is cheaper and better value for money ", were spoken, and they were correct. Not something I'd expect from a retail business.The mechanics handle the bikes with kid gloves and assemble them as if it were their own.

My experience has been great and I recommend them without any hesitation. Whether you're a student with a disabled Huffy, or a pro racer hopeful looking for the latest in high tech carbon and electronics, these guys will put it together meticulously and keep servicing it to keep it running as new.

• Pros: Extensive range, Experienced professional staff, Budget friendly, Wallet wise, Great Service
• Cons: Absolutely none!

05/20/08

Most professional Bike Store in Boston !

by MaxBike at Citysearch

I was interested in purchasing a new road bike and searched hrough most of the stores in Boston. While many were friendly and had some degree of knowledge about the bikes, International was unique in that they sought to fit me to the bike, rather than match the dimensions of my wallet. All the staff are extremely knowledgeable, polite and professional. I shared with them what I was interested in and they went out of their way to obtain it for me. Turned out it was far from being stock inventory. Nevertheless, they searched, found and fit me perfectly. The bike has been a dream. Their after sales service has been absolutely beyond the norm. They have dealt with any problem as if it was their own bike! I have had a number of bikes from some popular stores here in Boston but none of them compare to the approach of International. Harold, Karl,Seth and the team cannot seem to do enough for customer satisfaction. While I was there, many students and customers came in for advice, and minor service which was often done free of charge. It's obvious they see themselves as part of the Boston cycling community and more than willing to give back. Whether you're a racer, triathlete, weekend rider or just want to explore with the family, International has never let me down, always addressed each and every enquiry, repair and question without hesitation. This has got to be Boston's Best; no question about it!