Herb Chambers BMW Boston

Doesn't Recommend

WWFY

Joined 5 years ago

Aggessive sales. I went in for a test drive, everything was good, some small annoying details like: I waited for 15 minutes for the car to be ready because the sales man needed a cigarette breaks (without letting you know first but shows up late with strong cigarette smells), answering other clients call while talking to you; answering GIRLFRIEND's call while talking to you.... These are still fine but the worst part is they gave me a 5000 dollars less trade-in value comparing to edmunds and later willing to match because I mentioned that I have actually did a research (which implies they wanted to take my advantage first?!), and then when I said I needed to think about it and get back to them within a few days, the sales man was threatening me that the car will be gone... he cannot believe that I won't make the deal even though everything is perfect... he cannot believe that I, as a mature adult, will need my parents or my husband's second opinions.... I think they are used to face clients like the rich college kids bring their parent's check book and they forgot there are regular young professionals who deserve a few days of consideration and, being treated like a normal human being. Although they are high-end BMW dealer in the city but their service is way worst then Honda or Toyota dealer on Route 1.

Doesn't Recommend

drphilxr

Joined 6 years ago

ABSOLUTE WORST CUSTOMER EXPERIENCE EVER. WE WERE TOTALLY IGNORED BY THE SECRETARIES AND SALES STAFF.

We are 2 working doctors who walked in one slow afternoon, perhaps 2 to 3 customers milling around.

From the secretaries at the door to the sales staff, not one person even more than GLANCED at us.

We were not in scrubs, rather nicely casually dressed (no jeans) and had our little girl of 4 years in tow

who is very well behaved.

JUST DON'T GET IT. Most people at work in Burlington and Newton have advised to go to

Foreign Motors WEst world wide web. foreignmotorswest. com (city search does not allow

web addresses - be warned!) or Peabody BMW to actually get sales

service fitting to a human being.

The word on the street is simply this place must cater to regulars or "Rich middle eastern youth" who buy

with pocket cash on a whim.

Recommends

starfish689

Joined 6 years ago

Excellent Customer Service. As a first time car buyer, I was very intimidated by the process and really needed as much information as possible. I knew I wanted a Mini but had no idea what the difference was between a lease and ownership. I first went to the dealership in October to test drive the Cooper and the Cooper S. I had no intention of committing right then and there and everyone at the dealership was very supportive and helpful. I felt absolutely no pressure to do anything. The manager, Kerry Masone, was amazing and sat down with me and answered all of my questions- she was extremely helpful and as passionate about the Mini as I was!! When I was finally ready to lease my Mini in March, instead of doing so through my local Mini dealer in New York, I made the trip up to Boston to do so through Herb Chambers because my experience was there was so positive the first time. I did have a miscommunication with the dealership but they were very accommodating and made sure to make it up to me. I highly recommend them- especially Kerry!!

Doesn't Recommend

loveagapew

Joined 7 years ago

Terrible service. they have the worst service ever!

seriously the WORST WORST! If you are looking for BMW dealers, this place IS NOT WHAT YOU WANT IT!

DO NOT GO THERE!