Herb Chambers Honda

12/12/09

WARNING: The Epitome of Extremely Subpar Customer Service

by ForTheLoveofLaw at Citysearch

If I could give no stars I would.

This was the absolute worst service that I have ever encountered in my life. The mechanics indicated that would need a new transmission, which is a costly $3000 service. However, another mechanic checked the transmission fluid only to unveil that it was very low and black. Hence, how is that they decided we needed a new transmission without even checking the transmission. Then the service manager told us if we went to get a second opinion, we would not be able to get the quoted price. Super shady! When went in to speak with the service manager (Paul), he was extremely condescending, chauvinistic, and a borderline bigot. My friend left the dealership in tears.

Here is the kicker:

She has been getting her car serviced with them for over a year and they were supposed to be topping off her fluids which they never did so the entire problem with the transmission arose from their negligence.

Don't do it to yourself. You deserve to be treated with dignity and respect as a customer, and you will not receive any such thing with Herb Chambers Honda on 1186 Commonwealth.

Update: Subpoena was filed!!!

• Pros: Not A Single Pro
• Cons: Service Depart as a Whole is Flawed

10/09/09

Great service, nice people!

by Alla1 at Citysearch

I am surprised to read negative reviews about the Honda dealership. We purchased a new Honda a few years ago. Until today we use their services for routine maintenance and other problems as well. The stuff is VERY respectful, friendly, and helpful. Service is excellent and performed in a timely manner. Never had any delays or mishaps!

04/02/09

Disrespectful, inefficient staff

by Starfish1 at Citysearch

I recommend not going to Herb Chambers to purchase a Honda. We were treated disrespectfully, given misinformation, and had to deal with long waits while at the dealership. Our actual experience appears below in greater detail.

We visited Herb Chambers with the intent of buying a used Honda Accord. At our initial visit, we were made to wait a total of 3 hours. In between looking briefly at cars and a quick test drive, the salesman attended other customers, talked with his supervisors, and made a single photocopy. Their service was incredibly inefficient.

After we selected a car we liked, we were offered a reduced price by a manager (down from the dealerships' initial price of 16,000 to 14, 000), however, when we attempted to negotiate based on external damages to the car, we were told negotiation was impossible, even after we showed the sales staff that the car was priced at 13,000 by the NADA. We were told by one staff person that the car was about to go on auction, and by another that the car had just arrived and wouldn't be auctioned off for another 30 days.

We needed a car immediately and decided to go ahead with it. The salesman responsible for bringing the car to our mechanic for an inspection was 45 minutes late, and when we indicated that he should have called, he replied by shouting (literally) "I'm not your slave!" and being incredibly hostile. We talked with his supervisor, who agreed to handle our paperwork from there on out, but who was unwilling to make the few affordable fixes to the car that our mechanic recommended, even after how we had been treated by the sales staff.

Don't go to Herb Chambers, you can do better.

• Pros: Good selection
• Cons: Sales staff hostile, wasted lots of time, won't negotiate