10/09/09

Great service, nice people!

by Alla1

I am surprised to read negative reviews about the Honda dealership. We purchased a new Honda a few years ago. Until today we use their services for routine maintenance and other problems as well. The stuff is VERY respectful, friendly, and helpful. Service is excellent and performed in a timely manner. Never had any delays or mishaps!

04/02/09

Disrespectful, inefficient staff

by Starfish1

I recommend not going to Herb Chambers to purchase a Honda. We were treated disrespectfully, given misinformation, and had to deal with long waits while at the dealership. Our actual experience appears below in greater detail.

We visited Herb Chambers with the intent of buying a used Honda Accord. At our initial visit, we were made to wait a total of 3 hours. In between looking briefly at cars and a quick test drive, the salesman attended other customers, talked with his supervisors, and made a single photocopy. Their service was incredibly inefficient.

After we selected a car we liked, we were offered a reduced price by a manager (down from the dealerships' initial price of 16,000 to 14, 000), however, when we attempted to negotiate based on external damages to the car, we were told negotiation was impossible, even after we showed the sales staff that the car was priced at 13,000 by the NADA. We were told by one staff person that the car was about to go on auction, and by another that the car had just arrived and wouldn't be auctioned off for another 30 days.

We needed a car immediately and decided to go ahead with it. The salesman responsible for bringing the car to our mechanic for an inspection was 45 minutes late, and when we indicated that he should have called, he replied by shouting (literally) "I'm not your slave!" and being incredibly hostile. We talked with his supervisor, who agreed to handle our paperwork from there on out, but who was unwilling to make the few affordable fixes to the car that our mechanic recommended, even after how we had been treated by the sales staff.

Don't go to Herb Chambers, you can do better.

• Pros: Good selection
• Cons: Sales staff hostile, wasted lots of time, won't negotiate

06/10/08

If you want to end up at the police station, buy your car from these idiots.

by Elle73

This was my first car buying experience and last with Herb Chambers. I ignored my gut and bought the car from these guys because I needed to get it done quickly; total disaster:

First time - shady: I was scheduled to pick up my new car at 2pm. They pretended they didn't have the correct insurance information because I went through a different insurance co. than the one their shady finance guy had suggested. It was going to ?take awhile" for the paperwork since I insisted on using my company and was told to come back later.

Second time - 911: I return later that day at 6pm and waiting patiently ? for an hour. They tell me that my car has been stolen and I have to go to the police station to report it. I have not been given the keys so I have not taken ownership. They disagree and insist that I go with them to report it. The cop taking the report agreed with me and made the slimy Herb Chambers Mgr fill out the stolen car report. They give me a minivan to drive until they "find" my car.

Third time - no charm: I get a call that my car has been ?found?. It was "taken mistakenly" by someone from Enterprise. They give me two options: I can take the ?stolen? car that now has an additional 70 miles on or I can take another car. The new car I choose is conveniently not available. So, just wanting to put it all behind me, I take the "used" car. They say they will credit me the miles - they still haven't.

Fourth time - WTF: I get a call the next day. The car is still listed as stolen and has not been registered properly. I have to bring it back in ASAP. They say they will have my car for me Monday morning. I confirm twice - it will be ready by 9am Monday morning. Yes, they lie.

Fifth time - Done: I go Monday morning to pick up it up. Not ready: "registration is never done before 3pm". Livid, I ask to speak to the general manager, who is completely condescending and rude. No apologies.

• Pros: None
• Cons: The list is too long - they failed at every opportunity to save the experience.