U-Save Auto Rental
Allston, MA 02134
Phone: (617) 254-1900
User Reviews for U-Save Auto Rental
08/12/2008 Posted by JoeB2003
Stay away from Usave and save yourself a nightmare. After calling ( a week ahead of time) and reserving a 15 passenger van for a weekend trip, I had this experience... 15 minutes prior to getting the van, i was called by USave and informed they had no vans for me. When asked why, they simply replied, 'none came back'. Then I was told that my Visa debit/credit card was no good as they didn't accept them for reservations. (I have rented with this card before at other locations and never had issues). When informed of no van, I told them I had 14 people waiting for me at a train stop and we needed a fast solution. I was told to 'hang on' and that I'd get a call back in 15 minutes. Well after 45 minutes and no call I went there with a friend to demand answers. I was told, basically, that I was SOL and i could rent three cars. Stating this wasnt an option, they simply told us to wait. Now 2 hours past our departure time, they started offering us cars and an SUV (a Rav 4), all of which would cost us more in gas and for insurance charges. When asked for a discount they scoffed at the idea. In the end we rented a small Rav 4 and used a friends chevy suburban. upon return they claimed a 'fresh scratch' was on the Rav 4 and charged us another 125 dollars. These people are rude, incompetant and will look to screw you over in the end. Yes, they have cheaper prices, but it means nothing if you can't actually use what you reserve. DO NOT USE USAVE. You'll regret it in the end. Following my experience, i mentioned to coworkers what i had dealt with and they all had/heard of similar instances with these jokers. I'm not vindictive, just eager to warn other consumers.
Pros: None
Cons: Incompetant staff, shady practices, unable to hold reservations
04/25/2008 Posted by kanderson08
U-Save charged me more than $1,300 for damage that apparently occurred after hours on their own insecure lot. (A local auto body shop quoted me ~$300 for the damage--U-Save took the car to a shop 25 miles away). I dropped the car off in perfect condition at about 11pm, then got a call 36 hours later asking me to file a damage report. They had no proof that the damage occurred when they said it did, and even if it did occur when they claim it did, why did they wait so long to notify me? Two months of persistent questioning got me nowhere; U-Save charged the full sum to my credit card. You might save $15 or $20 a day on your rental, but you might also get charged an exorbitant amount. Stay away.
Pros: Cheap (at least on a per-rental basis; watch out for the random $1,300 charges)
Cons: Absolutely deplorable customer service; deceptive practices
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