King Shade & Window

Pluses and minuses. We went into King Shade & Window looking to buy a series of new shades - black-out in the bedrooms, light passing shading in the living room and blinds in the kitchen and bathroom. I was told it

could take as much as 2-3 weeks if things were back ordered, etc.

(worse case scenario). I took off work on a Thursday to be at home

when George showed up to measure and bring the color guide.

Unfortunately he forgot the color guide which meant we had to arrange

another time 9 days later (I wasn't going to take a second day off of

work). We made it clear that we wanted black-out shades so that the

bedrooms would be dark. George suggested putting the blinds on the

inner dimension of the window instead of the outer dimension. I was

a bit worried this would let in too much light be he assured me there

would be just a tiny bit of light and the rooms would be quite dark.

So we ordered. Almost a month later nothing had happened. No call.

No word. I checked to make sure and they had taken the money from my

credit card several weeks earlier. So I called them. They said that

there had been some trouble getting the order and it would be soon.

When I said they should have called me to let me know they blew me

off. Two weeks later they were finally installing the blinds.

I told George that we were disappointed with the time it took. He

had a long story about how the company they buy from went under and

it threw them into chaos. That's a great reason. I would have

accepted that reason, IF they had called me up at anytime in the 6

weeks while I was waiting for the blinds. That is what I would

expected for $2000.

The installation in the living room was great. The blinds looks

great and at no charge they did a good job of removing the old

shutters. The kitchen blind was not completely leveled so we had to

adjust that, but it was acceptable. However, the the black-out

shades did not make the bedrooms not dark. We think that this is

largely because the black-out shades were placed in the interior

dimension of the windows, almost immediately next to the glass, so

light leaks in through the sides. Additionally, our windows turn out

to not be totally an even width (something I would have figured

someone in the business would be careful to check - but something I

didn't realize beforehand). Anyways our two year old was still

waking up with first light at 4:30 am. So we had to go out and buy

two six foot long pieces of wood to block the remaining light. Now

she sleep in until 7:30. Let's just say, the blind with a piece of

wood in front doesn't look that good and needing to jerryrig this

solution was extremely disappointing. I would have expected much

more from someone who has been in the business for so long.

Would I go back - NO.

Would I recommend them to a friend - NO.

I didn't give them 1 star because they did a couple things well and I

could imagine people having a good situation if they were luckier.…

Great work at a great price. It was a pleasure working with this company. They were very easy to deal with from getting an estimate through the completion of the job. They showed up on time and cleaned up after themselves. They replaced a window on my porch and I will use them for my next project.…

Efficient, friendly, economical service. This company did a great, expedient job, from coming to my home to measure, to arriving on time for installation. At delivery, they installed my shades quickly and professionally and there was no additional cost for installation. They are a local business, and I highly recommend others using them in the neighborhood.…