Imperial Kitchen Inc

Doesn't Recommend

Lawrence R.

Joined 7 months ago

Never again. Ever. The worst counter service I've ever experienced in this country. And that's saying a lot. Not to mention that the food is mediocre, at best.

I'd eaten here before, and although the food is uninspired and a bit heavy on grease, the portions were good and the prices fair. However...

I went in last night to order something off the "specials" menu, something with vegetables. After waiting a good five minutes for anyone to take my order, the older man at the counter paused between answering the phone and bagging orders long enough to mutter "be with you in a minute." Having been so completely ignored, I was on the verge of leaving, but I figured I'd already waited that long and he seemed to finally be on the case, so why not just stick around?

Another few minutes. Finally he came by just long enough for me to ask if the General Gau's came with vegetables. In an almost inaudible voice, he said, "A little brocolli and...." I didn't hear everything he said and asked him to repeat himself, but by then he had moved away to answer another phone call, bag another order, completely ignoring me.

Another five minutes. The complete and utter lack of service was surreal. I was beginning to wonder if I was on Candid Camera. Finally, with no distractions left, he came back over to me and said, curtly, "Yes?"

I asked him, again, "What comes with the General Gau's?"

"I told you already! You ask the same question over and over! I already said! What's wrong with you!"

"I'm sorry," I replied, "I didn't fully hear you. You were speaking very softly..."

"You ask the same question!" He moved away again.

I placed the menu back in the holder and walked out. The name of this place should be "Imperious Kitchen." I've never experienced such gratuitous rudeness, such incivility, such aggressively bad service. Maybe the guy was having a bad day. Not my problem. This kind of service is dehumanizing, degrading, and simply inexcusable. I will never go back, and am telling all my friends about this surreal experience. The people across the street at the Latin place are way nicer, and the food is better.>>