Boston Standard Plumbing & Heating, Inc.

01/22/12

Great service and fair prices.

by Marianne South End at Citysearch

I've lived in the South End for 5+years now. I've tried others and they were either too small and unable to respond quickly or charged "South End" prices.

Boston Standard by far is the most fair, responsive, and knowledgeable.

My technician the other day was Mark C. Not only did Mark deal with the problem at hand but I asked Mark for some advice on my hot water heater, washer hook-ups, and AC. Mark was open and honest in his advice.

I absolutely will continue to use Boston Standard.

05/04/11

Miserable service

by NBrooks at Citysearch

We requested a quote for a large job - addition of ductless air conditioning to a 1927 house. They came out to our house, but weeks have gone by and we never received a quote. We called customer service 5x and followed up; they were extremely apologetic, but still a quote has never been delivered.

Of course, we won't use them for the work, but are flabbergasted that they couldn't be bothered to quote for the work.

05/26/10

Best Plumber I Have Found

by StanleyLew at Citysearch

These guys came out and fixed my A/C problem for a little more than half of what the other guy quoted me for the work. They were on time and seemed to know what they were doing.

My only complaint is the weekend appointment charge so I had to wait for them until Monday when there is no weekend appointment charge. But that's OK since my A/C works now.

• Pros: great price, on time
• Cons: regular hours of operation

10/11/09

Got the job done right

by JennRai at Citysearch

Jeff the plumber arived at our condo on time and was able to figure out that we needed to replace the hot water heater. He gave us a price and we scheduled a time to get the work done that day, he had all of the parts in his truck. I thought it was funny that he called his truck his rolling warehouse and it was true. LOL

• Pros: On-time, professional

10/10/09

PSYCHED!

by hello617kitty at Citysearch

My neighbor upstairs apparently likes to flush *things* down the toilet that wind up coming through the light above my dining room table!! argh. I had boston standard plumbing come out on the weekend and they opened up the ceiling for me, and of course, found that things weren't done right. Nonetheless, Pete (i think) got the drain cleared and found the source of the problem... a neighbor who doesn't know how to use MODERN PLUMBING!!! My place was a biological disaster area, and Pete gave me the number of a cleanup company who specializes in this sort of mess. A horrible weekend, to say the bare minimum, but I was happy with Boston Standard and would use them in the future if I haven't moved already!

• Pros: You get the feeling that they just DO THINGS RIGHT!
• Cons: price! of course