Ell-Bern Svc & Tire Ctr

11/30/07

excellent

by stvblm at Citysearch

i have been a customer of theirs for many years. always satisfied. all work is completely guaranteed. would not go any where else. i will continue to be a loyal customer.

11/14/07

Worst Service. Ever.

by mkenglander at Citysearch

I'm not a tremendously hard customer to please. I only ask that the person or persons performing the service on my car be professional. I'm not even asking the service provider to be nice, mind you. The treatment I received when I visited Ell Bern this week was beyond unpleasant. I merely asked to have my car inspected since my sticker had just expired. I was belittled and made to look like a fool by any person within earshot. It was disgusting.

When you own a small time mechanic shop you depend almost entirely on word of mouth (i.e. you don't have a large corporate moniker to hide behind like Meineke or Jiffy Lube). It's why I scratch my head wondering why, if you depend so much on personal referrals for business, you would treat a customer so poorly. It was as if he were telling me that he didn't want my business. It's career suicide.

The bottom line? It's not worth going there if you're going to be treated like garbage. Don't give this guy your business when there are countless other mechanics in the City who would love to service your auto with a smile.

• Pros: None...they don't offer anything you cannot get some place else
• Cons: Service provider's attitude problems