Boston >Veterinary Services > South Bay Veterinary Group
587 Tremont St, Boston, MA | Directions 0211842.343446 -71.073032
Mon - Thu, 8:30am - 7:00pm; Fri, 8:30am - 6:00pm; Sat, 8:30am - 1:00pm
Neighborhoods: Shawmut, South End
The South Bay Veterinary Group is a terrible clinic. Over the course of a year only, they charged us for several services that were not required. We finally decided to change Vet when our puppy got a nasty antibiotic-resistant infection after he has been fixed there, that we had to treat with surgery and new antibiotics at Angel Hospital .
On top of that, the people at South Bay Veterinary Group treats you like they are slammed with work and have no time for you or your puppy.
Avoid it at any cost.
Terrible Customer Service, Mediocre Animal Care – I diligently read all the reviews I could find before choosing a vet for our new puppy, and despite a few negative ones settled on South Bay because there were so many positive ones. On the first visit when I handed the vet a letter from our breeder on helpful things particular to my dog's breed, the vet didn't handle it well - very ungraciously giving me a lecture and saying that when my breeder goes to vet school then she'll consider her advice. As a brand new client, I was taken aback to say the least, and left feeling like a scolded kindergartner. While the vet was lecturing, she was also giving our puppy meds without explaining to us what they were for or what she was doing. On our second visit, a different vet noticed our puppy had a hernia, and commented that this could be potentially serious, and said the first vet should have noticed it on her initial exam. I guess she was too busy getting riled up by the breeder letter. On other visits my follow-up questions were never handled with the time, care and concern I would have liked, but rather answers were given with the sort of tired but rushed rendition that made me feel like these cookie-cutter responses were without thought to my specific case, and given in a hurried manner to get me out before the next appointment arrived. On most visits the staff was curt but not rude, until a few months later when my puppy had an emergency and I called for advice. The receptionist said they had no openings and my only choices were to wait until the next day or take the puppy to Angel. All I wanted to do was describe my situation to the vet and get some advice. The receptionist at first refused to get the vet on the line, saying she wasn't going to be able to offer me anything more than what I'd just been told. After I very curtly asked to speak to the vet, she reluctantly got someone (but not without giving me attitude first!). I immediately called another local vet, who went out of their way to see me that afternoon. I had my puppy records transferred and will not be going back! The second vet is a little more expensive, but they spent an hour and a half with me on short notice and went out of their way to make sure my puppy was ok.
Wonderful and Attentive – I go back and forth between Boston and Los Angeles, so my dog has two vets. Each are competent, but both Dr. Wosko and Constantino (and Giraflaco before them) are superior: they spend A LOT of time explaining all options and exploring all possibilities. My dog's vet in L.A. is, it must be said, considerably cheaper, but also much, much faster. At South Bay you really get terrific attention.
Also, for quick follow-up questions they are terrific about returning phone calls. Highly recommended
better care than most people get – With regard to prior comments:
My pets have been patients here (or at Charles Street) for twenty five years. My youngest dog is thirteen years old so I can't say if I paid a new patient fee for any of my three dogs or two cats at South Bay. I assume that I did because it seems like an eminently reasonable practice. I can say that when I recenly had to put one of my dogs to sleep there was no charge. I don't know if that is their standard practice or if they simply did it out of compassion for me. Needless to say I was very upset and to pull out my credit card at the end was something I was glad not to do.
With regard to missing a diagnosis, pediatricians and vets frequently have the same problem: they can't communicate with their patients. This makes diagnosis extremely difficult. The fact that they allegedly missed one at South Bay doesn't seem like adequate reason to trash the practice.
In twenty five years I have never been treated other than with courtesy and compassion at South Bay.
Fails to react in an emergencies!! – After failing to react in emergencies and mis - diagnosing a pet who had cancer I stopped going
here after many years. The principals Wosko and Constantino are excellent if you can get in to see them.
The rest are terrible! Some of the rudest, world revolves around me staff I have ever encountered.
Unusual Practices! – They seem like an extraordinary vet and have exceptional references,
What is this $55 dollar new pet fee? Am I the only one who finds this unusual? I have to pay money so that I can have the privilege of being THEIR CUSTOMER? Is this a hedge fund, and they're guaranteeing a 20% extended life expectancy. Is this Sam's Club and they're going to provide bulk medical discounts? I mean this is ridiculous. No doctor that operates on actual humans pulls this nonsense, yet they find this completely acceptable.
Also, even though they have AVAILABILITY, and my pug is sick and needs to see someone immediately, they require a 2 week waiting period to consult new patients. Seriously this place is a joke. I don't know what kind of professionals set these requirements on their practice. Please give you money to more worthy practices.
If anyone from South Bay Clinic is interested in speaking about this matter further feel free to contact me.
Caring Doctors & Amazing service! – I have two chihuahuas, one older and a new puppy. I had taken my older one to a different vet earlier on before I found South Bay Group. Now that I'm bringing my new one to South Bay and going through all the puppy things there, I am completely impressed.
My little one recently got neutered and comparing both experiences, I was totally comforted, impressed and happy with the outcome. He had the tiniest little incision that healed perfectly in just a little over a week and he was never in any pain. The sutures were perfect and inside, as my poor older dog had gotten metal staples that fell out the next day when he got neutered at the other vet.
All in all, top notch service with extremely caring and professional doctors. I would recommend to ANYONE with pets!!
Great Doctors – I have been taking my dog since 8/2007 here and they are great. They treat them as if they were their own dog, and they know a lot, and do not jump into conclusion if they find something. They look for everything before diagnostic them.
I would recommend them with my eyes close
Great Clinic, Great Vets – I love this clinic! I have been bringing my dogs in for the last two years, and the office is at a great location, clean and professional. I used to live in upstate New York, and what a difference in care! This clinic can handle anything: My dog even goes in for ultrasounds! My partner has been going to this clinic for the last 10 years, and he agrees.
Definately ask for Dr. Constantino or Dr Wosko, as they are the best! If you need to speak with a technician, ask for Liz or Kelly, they are the smartest and nicest to work with. Try to avoid anyone with a facial piercing...no offense, they just seem young and not as knowlegable, but I believe they are just receptionists. My only problem ever has been was with a rude and not knowledgable staff person named Alivia who REFUSED to ask the doctor a question for me (and instead talked at the front desk about her wedding to another client), but she is easily avoidable.
GREAT CLINIC!!! Take your pets there!
South Bay Vets are Excellent – I have been bringing my dogs to South Bay for over 10 years and have had nothing but good experiences. I usually see Dr. Constantino (who is excellent) and have occasionally seen Dr. Wosko who is also very competent.
They have done check-ups, vaccinations, teeth cleanings and one leg surgery on my pups and have had successful results every time. I would highly recommend them.
As for them being cold? (see previous review) I have found them to be very friendly and compassionate. Not cold at all.
Parking IS difficult, but the care of my dogs is more important to me than ease of parking, so I just deal. Arrive early to leave time for finding a parking spot.
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