Boston >Bella Sante The Spa On Newbury
“love the atmosphere/ambience of bella sante on newbury street.”
“There are amazing options for refreshments at their juice bar, they have the nicest staff and awesome customer service and they really know how to make you feel relaxed and at ease.”
“have gone to Bella Sante for a variety of services from the bronzing treatment to waxing and I have had a great experience each time.”
“The best place - Anne P is wonderful!”
“over all experience at bella sante - very professional, very soothing, very refreshing, would go back there except that i found a better deal in my neighborhood.”
“But a bad customer service experience like this is enough to keep us away for good.”
“found the products to be extremely expensive and the staff were not knowledgeable about the benefits of the various products, but were happy to encourage clients to drop their cash.”
“had an incredible facial, Carita, and a 90 minute massage.”
Worth it for a day of pampering!. This place is really an oasis on a busy street. They have a beautiful waiting area with fruit-infused water and a variety of yummy and healthy snacks. I got the manicure/pedicure and my friend had a massage and pedicure. The staff is very helpful and accommodating, and the service is phenomenal. You definitely feel very relaxed and at ease throughout your time here. Though it is certainly not something I could afford to do on a regular basis, it is worth a trip for the pampered experience.
I've been going to Bella Sante for over 10 years. It has a relaxing atmosphere, attentive staff, wonderful waiting area and great service. Book an appointment for a massage from John -- he knows his stuff, listens and is an excellent masseuse. Big plus is the steam room!
While there have been 1-2 slight misses (nothing's perfect), I keep coming back.
Decent, not great. I agree with mixed thoughts. I asked for a clean-up brow wax and it was ok, but not great. The stylist didn't bother to pluck and I had to do some more work when I got home. She also didn't ask me to look at it and see if I liked it when she was done. I think that should be a given.
Good afternoon Apricot401,
Thank you for taking the time to share your experience on Citysearch. We are usually known for our precise brow waxes and I apologize your service fell short of that. I appreciate your feedback as it gives me the opportunity to address your concerns. We take our guests satisfaction very seriously and if you'd consider discussing this further, please contact me directly at 617-456-4670 or email@example.com. Thank you for visiting Bella Sante and I hope to hear from you soon.
Mixed Thoughts. Bella Sante was so highly rated that I thought I would give it a try. It was an incredibly relaxing place with terrific courtesy at the front desk. I thought I'd test it out with just a brow wax. I asked for a clean-up and was surprised when I left with a pencil thin contrived brow. I guess the hair will grow back but I left feeling quite surprised at the beautician's interpretation of a clean-up. As the day grew on and I kept trying to get used to this 'new look', I decided I probably won't go back again. But, it definitely is a relaxing place and it may be that I just had an unusual experience.
Good afternoon Tagirl,
Thank you for taking the time to share your experience on Citysearch. While I'm happy to hear you found the atmosphere at Bella Sante relaxing, I'm so sorry about the results of your brow wax. We take our guests concerns very seriously at Bella Sante and I'd love the opportunity to look further into this situation. If this is something you'd consider, please contact me directly at 617-456-4670 or firstname.lastname@example.org. My most sincere apologies for the results you experienced and I hope to speak with you soon.
A (marriage) Life Saver.
Thank you Bella Sante!
After a few stressful months of Kids, snowstorms and a stressful sale and move. My wife was on the brink.
After a few hours here being pampered, my wife came home de-stressed and extremely happy with her treatment.
Guys - well worth the $ to treat the love of your life to a great, relaxing special treat.
Facial Peel. I personally do not like spas due to many bad experiences over the years but my experience with the staff at Bella Sante has changed my view. From the professional interest in providing input on which peel would be best for me and my sister through the actual peels we had done, I was very impressed. I would recommend this spa to anyone, even non-spa fans!
Fabulous Spa. Love all of the services offered. Have tried many spas but I always prefer Bella Sante. The staff by far exceeds all of my expectations each and every time. When ever I am in town I make sure I add Bella Sante to my list of things to do!
Thank you for your nice words. It means so much that you visit us each time your in town!
We hope to see you again soon - Boston is a great place to visit in the fall :-)
One of my favorite places to relax.
I have tried many spas in Boston and some in other cities. By far the Bella Sante team delivers the best and most consistently great facial I have experienced. The concierge staff is friendly, helpful and well trained as they can answer questions about the products and treatments (unlike most spas where they just have a receptionist). The wonderful view from the waiting room is always a treat with seasonal flowers in their window boxes beautiful to look at.
I have tried most of their services over the years and have enjoyed excellent treatments. Overall, I find it a relaxing and comfortable place with outstanding service, which makes it one of the best spas in Boston
Good afternoon Spa Terry,
Thank you for sharing your positive review on Citysearch. I'm so happy to hear how much you've enjoyed your visits over the years! Thank you for recognizing our concierge team - Bella Sante puts much effort into hiring the best and training our staff to provide you with exceptional customer service each and every time.
We are lucky to have loyal guests like yourself - we hope to see you soon!
Best Massages in Boston.
I've been going to Bella Sante for massages since 2007. They got me through Spa Week and I've been loyal (well, mostly loyal..haha) since then. And this was before they did some renovations, so you know it was love! It's not the kind of spa I would lounge in all day (they've got a relatively small sitting area and locker room), but it's definitely a perfect place to pop in for a massage or one of their other services.
Last masseuse I had was Darryl. Amazinggggg! He will take such good care of you. I went to him after I did my 60 mile walk and I floated out of there when he was finished. Great pressure and the perfect amount of time for a massage. I'm not one to say something is the "best" in Boston, but I've been to at least 5+ places around town for a massage and I can safely say my vote goes to Bella Sante.
They're on Newbury Street and just minutes from the Arlington T stop.
Good afternoon Trishofthetrade,
Thank for for taking the time to share your experience on CitySearch. We are happy to hear how much you enjoy visiting us and how great your massage with Darryl was. Congrats on the 60 mile walk! That is amazing! We hope to see you again soon and truly appreciate your nice words.
Director of Guest Relations
please read this before you make an appointment. I understand a 24 hour cancellation policy, i really do. If someone is negligent and doesn't show up without notice, that's completely disrespectful. I'm a nurse, and last night I came home feeling run down, flat out awful. This morning, I went to my doctor who diagnosed me with strep throat. Today was also my birthday, i made an appointment for spa treatments, but obviously wasn't in the condition to make it. I called Bella Sante to apologetically reschedule, and not only did they accuse me of lying about my condition, they also charged me for the appointment. LIke I said, I understand they're running a business and rely on customers keeping their appointments, but being called a liar was completely uncalled for. They can eat it. Happy Birthday.
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