Bella Sante the Spa on Newbury

The press and public agree that Bella Sante Day Spas are the Best of Boston - Having Won More Awards than Any Day Spa! ...Come See Why!

(617) 830-1237

38 Newbury St (Berkeley Street)
Boston, MA 02116 42.352142 -71.073019

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Neighborhoods: Back Bay, Back Bay East

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What People Are Saying About Bella Sante the Spa on Newbury

Featured Review

Contributor

Contributor

Bella Sante's interior is decidedly pampering and intentionally calming, with plush sofas and chairs for those waiting. Patrons are required to turn off cell phones and pagers; loud voices are strongly discouraged--and children aren't allowed. Day-spa standards, plus acupuncture and acupressure treatments, are offered. The variety of facials available include green tea, spirulina algae facials and oxygen. Hydrotherapy and steam rooms, various massages, nail (manicures and pedicures) and waxing services and packages are also available. – – High Marks – "I was swept away with…

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Credit card information is taken when you book, and no-shows or cancellations less than 24 hours in advance result in a full charge.
ambiance
83.33000183105469% positive
  1. “Beautiful decor.”
  2. “Anne is the best and fun to talk to and makes that waxing time less painful.”
  3. “The environment of the spa is relaxing, the employees and front desk staff are fun and professional.”
  4. “liked the atmosphere.”
  5. “love the atmosphere/ambience of bella sante on newbury street.”
  6. “even had left over facials there but the experice at lexington bella sante spa is just not as nice as the experience at the newbury street location.”
drinks
100.0% positive
  1. “There are amazing options for refreshments at their juice bar, they have the nicest staff and awesome customer service and they really know how to make you feel relaxed and at ease.”
menu variety
100.0% positive
  1. “have gone to Bella Sante for a variety of services from the bronzing treatment to waxing and I have had a great experience each time.”
  2. “There are amazing options for refreshments at their juice bar, they have the nicest staff and awesome customer service and they really know how to make you feel relaxed and at ease.”
overall
100.0% positive
  1. “The best place - Anne P is wonderful!”
  2. “This is a great place for a day of pampering.”
return potential
100.0% positive
  1. “over all experience at bella sante - very professional, very soothing, very refreshing, would go back there except that i found a better deal in my neighborhood.”
service
75.0% positive
  1. “I've never had such an attentive esthetician and would reccommend her to anyone!”
  2. “There are amazing options for refreshments at their juice bar, they have the nicest staff and awesome customer service and they really know how to make you feel relaxed and at ease.”
  3. “found the products to be extremely expensive and the staff were not knowledgeable about the benefits of the various products, but were happy to encourage clients to drop their cash.”
  4. “the staff was so nice, and i loved drinking their water with the floating lemons and oranges in it.”
  5. “there are just some people who are never happy and LOVE to complain!”
  6. “feel the staff there is professional and courteous and I have never been mistreated.”
  7. “The desk staff are always helpful and happy to see me when I arrive and treat me well as I leave.”
  8. “Great place for customer service and relaxation”
  9. “Though the environment, locker room and people were really great, the actual massage was just ok.”
  10. “have been going to Bella Sante for almost a year, as soon as you get there your greeted by friendly hosts.”
  11. “The environment of the spa is relaxing, the employees and front desk staff are fun and professional.”
  12. “the prices are high and the staff is mediocre.”
  13. “But a bad customer service experience like this is enough to keep us away for good.”
  14. “came to Bella Sante and from start to finish, the customer service was AMAZING.”
  15. “Bella Sante is a lovely facility and the friendly, courteous and helpful staff always make me feel at home.”
  16. “Very professional and qualified staff.”
value
30.0% positive
  1. “Far too expensive for such poor quality- you are better going off somewhere else for a manicure!”
  2. “Her facial massage were just awesome and her whole experience with her was worth the $90.”
  3. “found the products to be extremely expensive and the staff were not knowledgeable about the benefits of the various products, but were happy to encourage clients to drop their cash.”
  4. “she does not simply recommend the most expensive products and will help build a skincare regimen to fit any budget.”
  5. “the prices are high and the staff is mediocre.”
wait time
100.0% positive
  1. “The massage was decent, not earth shattering, but most disappointing to me was the fact that it was supposed to be a 50 minute massage, and when I looked at the clock in the room following the massage, it was only 38 minutes after my appointment was suppo”
  2. “We spend an hour talking about cooking and gardening while she gives the most beautiful and long lasting pedi in town.”
  3. “had an incredible facial, Carita, and a 90 minute massage.”
4 Star Rating: Recommended

08/16/11

Fabulous Massage

by Boston47 at Citysearch

I've been going to Bella Sante for over 10 years. It has a relaxing atmosphere, attentive staff, wonderful waiting area and great service. Book an appointment for a massage from John -- he knows his stuff, listens and is an excellent masseuse. Big plus is the steam room!

While there have been 1-2 slight misses (nothing's perfect), I keep coming back.

3 Star Rating: Average

03/29/11

Decent, not great

by apricot401 at Citysearch

I agree with mixed thoughts. I asked for a clean-up brow wax and it was ok, but not great. The stylist didn't bother to pluck and I had to do some more work when I got home. She also didn't ask me to look at it and see if I liked it when she was done. I think that should be a given.

1 Star Rating: Poor

03/25/11

Mixed Thoughts

by tagirl at Citysearch

Bella Sante was so highly rated that I thought I would give it a try. It was an incredibly relaxing place with terrific courtesy at the front desk. I thought I'd test it out with just a brow wax. I asked for a clean-up and was surprised when I left with a pencil thin contrived brow. I guess the hair will grow back but I left feeling quite surprised at the beautician's interpretation of a clean-up. As the day grew on and I kept trying to get used to this 'new look', I decided I probably won't go back again. But, it definitely is a relaxing place and it may be that I just had an unusual experience.

4 Star Rating: Recommended

02/26/11

A (marriage) Life Saver

by Marty86 at Citysearch

Thank you Bella Sante!

After a few stressful months of Kids, snowstorms and a stressful sale and move. My wife was on the brink.

After a few hours here being pampered, my wife came home de-stressed and extremely happy with her treatment.

Guys - well worth the $ to treat the love of your life to a great, relaxing special treat.

5 Star Rating: Highly Recommended

01/29/11

Facial Peel

by Shariblue at Citysearch

I personally do not like spas due to many bad experiences over the years but my experience with the staff at Bella Sante has changed my view. From the professional interest in providing input on which peel would be best for me and my sister through the actual peels we had done, I was very impressed. I would recommend this spa to anyone, even non-spa fans!

The Details on Bella Sante the Spa on Newbury

Place Categories:

  • professional front desk staff
  • never bad experience
  • beautiful spa
  • incredible minute massage
  • really great facial
  • really great people
  • very professional bella sante
  • extremely knowledgeable alex
  • bad customer service experience
  • favorite treatment
  • fantastic spot
  • mediocre staff
  • long lasting pedi
  • likes spa services
  • not like foot massage
  • fun employees
  • amazing customer service
  • not simply recommend expensive products
  • great pressure
  • great wow
  • incredible carita
  • poor quality
  • great place
  • very nice everyone
  • great attention