Unbelievable is all I can say about
this place. The customer service in this Hotel is THE BEST!!. My husband & I have stayed here on more than one occasion & have not been disappointed. I highly recommend staying here & I can honestly say I will never stay anywhere else.
My new home when in Boston.
As soon as we walked into the hotel..the clean smell was amazing. The employees go out of their way to make you feel special and answer any questions you have about their city. There are a lot of nice little touches as well...great coffee service in the AM in the lobby followed by hot chocolate/chocolate chip cookie service in the afternoon. The workout room was perfect if you wanted to blow off steam and they even have a cooler full of bottled water for free in the room. The Aveda bath products were also a great touch!
The area is perfect for shopping or browsing the city. The subway is accessible within a block and cheap if you buy a pass...we used the subway to go EVERYWHERE! Can't wait to return..nicest people we have met any place!
Amazing Service and Staff.
I planned this trip for my husband as a surprise before our first baby comes in January. I work in the Hotel industry and found myself taking notes about how to improve my 4 star property through stealing ideas from the staff of the Lenox.
Upon arrival, valet was prompt, quick and informational. Led us into the front desk for our check in. The front desk staff answered all of my questions, pointed me to great restaurants, shopping ect. Asked if I needed anything special and why I was visiting Boston. I felt like family! We walked into our room and immediately, the phone was ringing to see if "everything was to our liking". I had prearranged for sparkingling cidar and chocolate covered strawberries to be delievered and they were waiting for us!
The room was a handicapp accessible room (which we didn't need) but enjoyed the space! The view...there wasn't one, but that was not on our list of important details. The bathroom was VERY spacious and clean. The only little problem...the sink counter space is way to small to put any of your toiletries on. If that's all I have to complain about, then it was a perfect stay.
The conceirge knows his stuff and doesn't hesitate to reccommend places to eat, shop ect. Also, the manager on duty in the lobby greets EVERYONE with personal contact of a hello, nod, smile or a question about their stay.
Perfect location for the Hotel, as we walked all over the city. Close to Newbury, Fenway, and if you're up to is, Faneuill Hall. I would absolutely go back to this hotel!!
Charming with great location.
My wife and I stayed at the Lenox for one night for our anniversary. We know Boston well and wanted to try it for its great location. We were very pleasantly surprised. The staff is super friendly and helpful. The hotel, while older, is very clean and comfortable ... and the location is as good as it gets. Our room was fairly small but comfortable with a small bathroom but nice shower. Flat screen TV and wireless internet were nice touches.
Exceeded my expectations - fabulous charming hotel in Boston's Back Bay!.
I recently stayed at the Lenox Hotel in Boston and I have to say that the stay far exceeded my expectations! The lobby was recently renovated and was absolutely stunning - from the moment I arrived the staff was friendly and helpful. The guest room was much larger than expected and looked newly renovated - and to my surprise I had a working fireplace that was quite romantic! Located in Back Bay the hotel is near Newbury Street and the Copley Place mall, plenty of shopping opportunity and lots of restaurants to choose from - although we did have dinner in Azure and it was probably one of the best meals I've ever had! Every level and aspect of our stay was perfect and I've already recommended to several family members and friends!
I stayed here all expenses paid while being flown in to the city for an interview. I'd say that it is probably a place I can't afford but it was pampering. The concierge was also a big help in getting advice, opening doors and stopping cabs during snow storms.
EXPENSIVE but so very worth it.
The Lenox is not an economical stay for sure but it's very much worth the expense. The rooms are well maintained and appointed, no missing amenities, and you will find the staff not only friendly but especially helpful. The concierge desk at any hour is the place to stop for suggestions, ideas. Whether you are a first time visitor to the city or you've been there often, the concierges there always have great suggestions and little unknown to the general public nuggets that will make your trip that much more pleasant.
Like Coming Home.
My parents stay at the Lenox everytime they come to visit in Boston and they LOVE it. Won't stay anywhere else. If you like a fairly traditional ambiance, you'll love it here...I think my Mom likes it because it reminds her of her own home...antiques, cozy and very historic/traditional decor. The staff is usually very nice, although sometimes the front desk can have a bit of an attitude. No question about it, this is a great place to stay. City Bar and Solas are great bars and have very different atmospheres, so there is something for everyone here.