L'elite
Boston, MA 02116-2426
Phone: (617) 424-1010
User Reviews for L'elite
11/02/2008 Posted by Ollie7
I have never written a review on a website before, but after the horrible experience that I had at L'elite, I felt compelled to warn others! When I first called L'elite to make an appointment, the woman on the phone was very rude, but I decided to give her the benefit of the doubt and continue to schedule the appointment. From the moment my mom and I arrived at the appointment, the woman who was helping us was EXTREMELY snobby and rude. She literally did not smile once the entire time we were there. She stood around while I looked through the dresses, and did not make one suggestion even though I explained what I was looking for. When it was time to try the dresses on, she showed my mom and I to the dressing room and closed us in. She did not offer to help me get into the dresses, so my mom and I were left trying to clip the dresses in the back so that they would fit correctly. Needless to say, this is something that an experienced person working in a bridal shop should be doing, and the two of us had no clue! From the moment I walked into L'elite, I felt extremely uncomfortable and almost like it was a hassle that I had come in for an appointment. I am a very easy-going person, and I had wonderful experiences at a number of other bridal salons in the Boston area. This was BY FAR the rudest, snobbiest, most unhelpful bridal salon that I have ever stepped foot in, and I would not recommend it to anyone!
Pros: This is a difficult one...
Cons: horrible service, snobby atmosphere, rude and unhelpful consultants
10/24/2008 Posted by easygoingshopper
I am taking down my very poor review because they seem to be coming around and agreeing that the wrong order I received was a misunderstanding. My experiences with them have not been perfect, but I always feel if a store corrects an error with a store credit, no harm done. The service isn't perfect, and be careful that you are clear about EXACTLY what you need because they are very tough about returns. Do not take any advice from the people working there if you are not completely sure it is correct! But as I said, I'm an easy going shopper and I think we've come to an understanding. P.S. The curtains don't cover the door to the changing rooms so wear good underwear :-)
Pros: They offer some pretty dreses
Cons: the service isn't great
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