01/10/09

Best experience in Greater Boston!!

by bostonita

After reading these reviews I hesitated to make an appointment at Priscilla, but I am SO GLAD that I did. My consultant, Michelle, was very friendly and took the time to sit with me and mom and find out about my personal style and budget before bringing in the gowns. She also explained that she would not bring in dresses outside of my budget without giving me a heads-up so that I would have a chance to say 'no, let's not even try it on.' (And she kept her word on that!!)

With every dress I tried on, Michelle encouraged me to talk about what I liked/didn't like and - when I asked for it - she gave me honest and very helpful comments. She picked up on things like my expression and mood when I had each gown on which, I think, demonstrates how focused she was on finding the right gown for me. When I had a question about changing something on a dress, she asked a manager - who was also extremely helpful and friendly - right away. My appointment lasted nearly 3 HOURS, and everyone remained helpful and patient the ENTIRE time. Now that's stamina!!

In regard to some of the other reviews, I can understand the desire to "go through the racks" yourself and, yes, it is true that this particular salon does not allow much of that. But frankly, if you expect to walk in there with no appointment and just grab anything you like it is your expectation, not the salon's behavior, that is out of line. And in regard to pricing - it's all relative. Priscilla is not the place to find a "steal." Their prices range from about $1,500 to down payment on a house. If their prices don't jive with your budget, that's fine. Realistically, we all have our limits. But think twice before you waltz in there just to play dress up. I can see how they wouldn't appreciate that. No one likes to have their time wasted.

One more thing....the level of customer service IS NOT related to your budget. Mine was modest and they were not at all turned off by that.

• Pros: customer service, selection, atmosphere
• Cons: parking

01/09/09

Wonderful Experience and amazing Wedding Gowns

by Vogerl

After a terrible and very unprofessional appointment at La Reine in Waltham (they are not only unfriendly, unprofessional and pricey but the atmosphere in that trashy old house has nothing to do with a nice bridal experience) I was very excited to finally go to Priscilla of Boston. Well known for its beautiful but expensive gowns I was a little worried if I would have any chance to find something for my not so big budget. I had the sweetest Saleswoman ever, Phyllis, very experienced and very friendly. She asked me several very professional questions about my wedding location, my desired gown style and so on before bringing in some samples - questions nobody asked me before! And we finally found my dress. I love it and I can't wait to finally get and wear it. I can highly recommend this great store and I can only tell you that my experience was wonderful and really unique.

• Pros: Ambience, Service
• Cons: Parking

10/23/08

Do yourselves a favor -- stay away

by Anyuta

With shabby looking dresses (which some of them made in China) they think of themselves as a high class store. Stupidity. Comically arrogant and lazy, they simply lack a basic sense of class and etiquette. The most terrible service I have gotten anywhere in the world. And I travel everywhere!!! In fact, there was no service. Stay away, save your time, energy, money, and good mood and get your dresses from some other places. I know why they charge in such sneaky way. They have no other skills to maintain their business, except sneaking in unspoken charges. For the money they charge, you can probably fly to Hong Kong, or Taiwan, or Eastern Europe (Prague or Budapest), get a vacation, and a dream dress with a meticulous service.