Back Bay Hair Designs

Educated and making good choices. I've been a customer of BBHD for a couple of years and love how my hair looks after each visit. They now offer the keratin treatment, which I just got and I love it! It is life changing. If you want great hair that gets lots of compliments, go see John.…

educate and make good choices. I went as a walk in yesterday,I met Sarah,she seemed nice until she began a chemical treatment to straiten my wild locks..I felt my scalp burning,I asked if its normal,she insisted it was.The burning became unbearable as I was put under the dryer.I asked for the managers opinion finally,thankfully..He looked at her chemical mixture and washed my hair out instantly..I was told she using incorrect product..My hair is fried now.I demanded my hair be restored to the prior condition but they said the damage is done..I am stiil crying..She was on the phone arguing with her boyfriend while mixing the chemicals.I should have stopped her before she began..She seemed upset and preoccupied with her argument when we began,venting about her crazy personal life to me..I do not recommend this sylist although the other staff seemed helpful.She has not been properly trained..…

So Sad. My scalp hurts, the color is horrible and half of my hair is gone when all I wanted was a trim and some highlights. There was obviously some miscommunication. I asked for dirty blonde but received something close to black (?)

VERY expensive. I am so unhappy. I loved my hair before, now I hide it in a bun.…