12/04/08

Great Little Spot...

by endiamo

....we decided to check out Artu/ Charles St. after having a nice time at the North End location, the place is much smaller, cozy seats about 30,serves beer/wine and cordials (no full liquor or bar area). We waited about 10 mins to be seated which was cool as we got to see the chef in action (open kitchen) and they gave us a crostini while we waited. Place was full, especially for a Tuesday.

My wife had the lobster ravioli, I went with zuppe de pesce (fish stew) and we had vegetable antipasto. We went with a white wine( Falanghina), our server Todd recommended. The huge fireplace (doubles as a winerack), open kitchen, size and location made it a very different experience from the North End, but the clean,simple food and friendly service made it equally enjoyable. Take a stroll down Charles St. either before or after your meal, love the neighborhood.

We took an after dinner walk down Charles St., towards the Common

10/05/08

Terrible customer service

by sommelier34

My girlfriend and I had gone here for a bottle of wine. We were charged for the wrong bottle and when we asked the 20/30-something bartender, she accused us of trying to scheme her. She was very rude to us and extremely unsympathetic, pouncing on us saying she would go get the camera and audio to let us hear ourselves what we had asked for. Never in my life have I been treated like this when out for a drink or dinner. The type of customer service this restaurant portrays is that of a trashy, dive bar. I let her know that we would no longer be coming back thanks to her attitude. I saw another review talking about anyone under 50 isn't treated with respect. I would absolutely agree with this. STAY AWAY from here unless you are over 50 and don't mind paying for something you didn't order!

• Pros: wine selection
• Cons: attitude from the bartender

05/20/08

3 hour wait and no food

by rittiluechai

My wife and I spent three hours waiting to be seated. The hostess at the beginning of the evening told me that the wait to be seated will take less than an hour for two people. Every time that we inquired about the seat after the first hour we were told another 20 minutes. Everyone at the bar was seated. Walk-in's that arrived after us were seated.

The only positive employee of this establishment was the bartenders. They did everything they could to accommodate my wife and I. The small appetizers that the bartenders brought to us were okay. So I can?t really comment on the food.

This review is really aimed at the level of service provided by the hostess. All that I ask in a hostess is if I will not be seated at the restaurant because of reservations than please let me know so I can go elsewhere. We left at 10:30 without eating and pretty upset. This dinner was to celebrate our fifth anniversary. Instead of enjoying an evening with my wife, I had the worst experience in a restaurant of my life. If this review helps prevent one person from experiencing what we did, then it was worth it.

• Pros: Bar
• Cons: Service