Nahas Shoes (Reported Closed)

Doesn't Recommend

TM Haskell

Joined 3 years ago

Extremely disappointing experience.. I bought a beautiful and comfortable pair of soft, leather, brown and green driving moccasins for a trip I am taking to Italy. On that day (3/10/10), I encountered two very nice gentlemen and purchased the shoes for $159. 00.

Yesterday (4/14/10), with shoes in hand, and a HOLE in one of the shoes, I returned to the Charles St. store. I had been wearing the pretty shoes on some weekends and sometimes to and from work (where I change into other shoes since I work in an operating room). I did not wear these shoes exclusively.

Unfortunately , the person at the store Wednesday said there was nothing he could do since the wear was on the toe, not on a seam!!!!!! I have worn shoes for DECADES and never have I had a hole in my shoe with one month of intermittent wear.

I am disappointed in the shoe, and the lack of any attempt by the clerk at the store to rectify the problem. I will not buy any more shoes at the store, and I will share my story.

Recommends

Sienna45

Joined 4 years ago

Best Service and Shoe Selection in Boston. Best selection of Converse in boston

Best selection of Ugg in boston

Best selection of Dansko in boston

Best selection of Sanita in boston

Best selection of Italian shoes in boston

Best selection of Havaianas in boston

Best Selection of Rainbow sandals in Boston

They also sit down with you and take care of you.

Recommends

smorrow80

Joined 6 years ago

Best Shoe Selection around!!!. I have shopped at Nahas Shoes several times and every time it is a pleasure!! The staff are eager to help and the shoe selection is wonderful!! I have referred many of my friends to shop there and they always leave happy!! In my opinion- Nahas is the best shoe store around.

Doesn't Recommend

julitta

Joined 6 years ago

The customer is never right. I spent 89$ on a pair of shoes at this store. The salesman asked me if I wanted the box or not as I was paying. I said no- why carry it, seeing as he was offering to take it?

I had the shoes for a week and nver wore them- they just weren't "me". I had let the guy talk me into buying them. I still had the receipt which said "store credit only" on it, so i figured I was out the 89$ but I could probably find another pair of shoes there I would like.

When I went to exchange them I was told by the same guy who sold them to me that I couldn't return them because I didn't have the original box. I wasn't given a good reason why. They must have tons of shoe boxes around there! I was just told that I "should have known" I would need the box. And that no place would take things back without the original packaging. So, not only was I out the 89$, I was insulted to boot. (Pun not intended!)

I once saw a clerk at Pottery Barn let somebody return a 5 year old used desk because the guy still ahd the receipt.

Now that is customer service. No wonder Nahas has...two stores? And Pottery Barn has hundreds!!