Boston >Food & Dining > Chart House Restaurant - Boston
60 Long Wharf, Boston, MA | Directions 0211042.359887 -71.050157
Neighborhoods: North End, Central
TERRIBLE – I had my graduatin dinner at the chart house - the service was beyond horrible....it took over an hour to get WATER, we ordered 4 bottles of wine and waited even long for those....the glasses were dirty, our waitress kept forgetting things...she was terrible, after asking her for menus, our wine, glasses, etc., she told us that she was going to go hurt herself......She dumped HOT TEA down the back of one of my guests...my grandmother wanter her prime rib cooked longer, and they gave her a hard time for it. multiple people from my party spoke to the management a number of times, and the experience just got worse and worse. the food was ok, but not worth the extremely high price. it was a disaster, and i will never go back,
small portions – I frequent the chart house once a month. On the last two occasion's it was horrible. I took friends who never go to Boston there one night. the waitstaff was great but the portions were very small not what i am used too. My friend's husband got the fillet and commented that he was still hungry too bad there wasn't more of it. My husband's sea bass was 3in by 3 1/2 inches after spending more than $450.00, i wished i had went to Morton's. I emailed them and told them ab our dissatisfaction. they had the manager call me and he told me to call when we were coming again. I did. He acted like I was calling to ask him for something for free, he told me the best he could do was give me a good waiter. I was appalled, but i went anyway bec my daughter wanted to try it, not only they gave me the buttsof all filet's. there was not one piece in my or my daughter's order that was not an end piece our bill was $ 200. I will never go to chart house again they treat their returning patrons horribly.
Dissapointed with the food and service – We were looking forward to nice fresh seafood and should have selected a different reaturant. The baked scrod was not very good and the swordfish ordered by someone else in the party was just ok. The service was just average or below. Our water glasses were not filled and it was a long wait to get the check. The food was not worth the price. I would not recommend the Chart House.
Dependable seafood, an historic setting and name recognition add up to a tourist favorite. – The Scene
Located in an 18th-century brick building, Boston's edition of this national chain has more atmosphere than most. And just steps from the aquarium, it's popular with tourists. The large outdoor patio, with its fantastic views of docked sailboats and yachts, is patrolled by casually professional waiters.
A heavy emphasis is placed on seafood, both local (lobster, scrod) and imported (Alaskan king crab, mahi mahi). Appetizers like coconut shrimp, lobster spring rolls and crab cakes are certainly fresh and well-produced, but in surprisingly small portions. Fresh salads and homemade chowders and bisques are better bets. Top-quality fish (try the buttery Chilean sea bass) can be prepared in any number of ways, from baked to glazed with miso to basted in honey and sweet chili sauce. Desserts, including a massive slice of mud pie, are given their proper due.
Good Seafood/So so Service – Really enjoyed the food at this place but the service left a lot to be desired. Especially when they look like they tend towards more the upscale fine dining end of things. The waitress was pleasant enough but seemed to answer everything like she was reading cue cards. Not really feeling like it was a recommendation but more a sales pitch to move that entree or appertiser or dessert. She gave us one bill to sign off on and then when she came back with the credit card receipt it was a different amount. When "caught" she just said "oh well that is what it really was". Not an apology or even an acknowldgement that there was an error on the original (not arguing that we shouldn't have paid -but an acknowledgement of her mistake prior to us pointing it out would have been nice) Service took FOREVER. A lot of "lull" time inbetween ordering and receiving food.
Beautiful dining room, great romanitc ambience - just need different wait staff.
Awesome Food – Probably one of the best values for a restaurant in Boston based upon the quality of food, portioning and ambiance. The selection from the menu is perfect....not too many items to make the menu overwhelming. The wine selection was adequate and resonably priced. The ambiance was perfect. The chowder was incredible!......the valet service was a perfect beginning and end to a wonderful experience (and it cost me just a tip as opposed to the normal parking fee of $30 in the lot next door)
best waterfront seafood – I can not believe he last two reviews. I always find the food outstanding. The parking is free where else in boston do you find that . Order the dyamite seabass you can get scrod anywhere. sounds like cranky people who need to enjoy life!
Awful service – Our appetizers took 30 minutes to arrive, and after waiting another 50 minutes (!) we finally asked our waiter where our main dishes were. Apparently, our ticket was "lost" and they promised the next meal out of the kitchen would be ours. That wasn't the case, and after being at the restaurant for over an hour and a half, we decided to leave and pick up something on our way home. They did at least comp us the appetizers, but didn't even apologize for the poor service. Unfortunately, this was my first Boston experience .. not so good.
Looks A LOT better than it is... – This was an unfortunate experience. We waited almost an hour 1/2 for our meals during a not busy time, our waitress was young and unexperienced, we got salmon that wasn't even cooked adequately, and the food was far too pricey for the portion size and quality. I wouldn't suggest this unless you're getting drinks or desserts. Nice view though
Solid classics in a wonderful location – There's nothing wrong with the Chart House. It's just not that exciting. The cuisine is straightforward New England and everything is solid (I've had lobster, steak and scallops), with nothing outstanding. For tourists looking for chowder, Chart House's is a little too salty for my taste. It's certainly a good location, and the bar/lounge is nice. It's just a little too old-fashioned for anything for me I think.
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