07/07/09

DO NOT PLAN EVENTS HERE Worst experience

by toddroecker

Had our rehearsal dinner here. They never mentioned it was not handicap accesible so two of our guest had to sit alone downstairs in bar area and had to WAIT an hour to even do that just to have a tray of food dropped on them. No consideration was given to them or us for the issue. We arrived 15 min. early and had a table of two eating right in the middle of our area.... if our area was not ready they had no business seating us. It has been 30 days and I am fighting with their corporate office in Houston to get my deposit back. I called on 5 separate occasions being promised it was being taken care of and here I am still waiting. I am on hold for 22 minutes so far with corporate trying to remedy the situation. The manager and event coordinator in Boston admit the deposit is due but for some asinine reason ALL credit have to go through their corporate accounting office. I was given 3 phone numbers to track my credit down because the first 2 did not work. Why in the heck do I need to do all this leg work because I had the worst experience for my rehearsal dinner? This place is nothing more than a big corporate chain and part of Landry's... had I known I would have stayed with something local like we originally discussed.

• Pros: Cool Building
• Cons: Poor execution, working with corporation so hard to work wit

03/25/09

Really Disappointed!

by plc77

I was really disappointed w/ the service and the food. It was my husband's B-day and we went to the Chart House for the first time. The waiter didn't give us much attention thought out the whole dinner. He brought us water (the glasses were all dirty!) and bread almost 15 minutes after we arrived. He seemed to me in such a hurry to get our order that he was almost rude. I didn't really understand his hurry as it was tuesday night and the restaurant was not busy at all. I've ordered a margarita as I don't drink wine and it was horrible and even though I told him that and ordered a soda instead he still charged us for it. I ordered from the Restaurant Week Menu and my husband ordered the sword fish from their regular menu. My food was ok (had better elsewhere!) but my husband's food was horrible. The rice was dry and the fish had no flavor at all! The worst that he ever had specially when you take in consideration that he was a cook! One of the guests seated next to us had to re-order the food as it was way overcooked. When the replacement order came in she said that it was good while the manager and the head chef were at her table but as soon as they turned around she said that it was worse than the first one and her friend suggested that she should not waste the food and take it home for her dog!!! The only good thing was the asparagus which I heard good comments from the next table as well. For desert, I've ordered the key lime pie to go. The girls on the table next to us ordered the same thing and I even made a comment to my husband that I was glad that the desert was to go because the slice served was huge but, when I got to the car (the valet parking service is really good!) I've realized that the box was too light so I've checked the order and they gave me 2 little lemon tarts that were not even close to whatever the girls next to us got. I almost went back to make a formal complaint but my husband just told me not to as that was our first and last time there. I apologized to my husband as I wanted something special for his B-day and told him that I was really sorry for the whole experience there. It was awful and I wouldn't recommend this place for my worse enemy! Even the chowder that they say it's the best in town was bad. I had better at Outback and even 99 Restaurant. The price is really expensive for the food and treatment that you get. They shouldn't call it "high end" at all.

• Pros: Valet parking
• Cons: Everything besides the parking

06/07/08

Did not rate a good tip

by leeno

We visit Boston frequently throughout the year and the Chart House has always been tops with us.Not so any more!Our last visit on June 4,2008 proved disastrous .The service was very poor and when the main course was served the waiter asked if we needed anything else.Yes, I replied I would like to have some more rolls.He hesitated for a moment and then said ,Rolls? Why do you want more rolls? You have one roll left in the basket !I I replied that one of the two guests with me would enjoy having the white roll,could he please bring another basket for the rest of us? Well I guess you mean that you like the dark rolls? okay then I will bring a dark roll for you. I actually thought that an additional basket of rolls would have been nice for all at the table. The waiter passed by my table at least five times and never brought the rolls .Likewise when it came time for the bill we each needed a separate check because we were travelling on business.He never acknowledged the missing rolls.and succeeded in mixing up the bills for two of us. We handled the mixup amongst ourselves because we could not wait to get out of the place.I spoke with the manager and told him these types of irritations are what cause people not to come back . I have dined in many restaurants over the years and have never been denied an extra piece of bread or a roll.or even a full basket for that matter! What a cheap establishment! What ignorant employees!