10/19/09

Don't understand the high ratings...

by vsc63002

Ordered a room with two double beds which was confirmed the day before. Received an extremely small room with one full-sized bed. The hotel was full, but they still refused to refund our money to allow our group to find another hotel. So, we had to squeeze a cot into the room. In addition, this visit started with the valets telling me that the ski rack on my Subaru wouldn’t fit in their garage and that they were too busy with the incoming wedding to park my car in their back-up garage. So I had to park it myself and walk 10 minutes in the pouring rain. I was completely unimpressed. There are much better options nearby.

• Pros: Location and history
• Cons: Service and rooms

04/18/08

Horrible Customer Service and Terrible Room

by hudsoncooper

I admit I am a bit picky but it has never been so bad that I felt I needed to warn other people. I was excited to stay at this fabulous historic hotel. What a nightmare! For $269 a night it was ridiculous.

- twice I called a bellman and after 30 minutes no one ever showed up I moved the bags myself.

- the room was so small I had to walk sideways between the double size bed and dresser and could only enter the bed from 1 side as the other was against the wall - this was a standard room!

- construction started at 6:30am with hammering and drilling, at 8am I thought they were going to come through the wall

- the in wall heater unit was terribly loud and smelly

- there was often only luke warm water (4 days out of 6 it was cold)

- turn down service only occured 3 of the 6 nights

- the window in the elevator landing looked directly into our bedroom and there were no sheers, only a blackout drape so we never had daylight

- the sheets were rough and the pillows so firm my head bounced back up

- the bathroom was so tiny, the shower curtain was partially covering the sink

- the mirror on the wall in the "hall" was placed such that you could perfectly see from the bathroom to the bed or vice versa and the night light from the bathroom was shining directly on the pillows at night so we had to turn it off.

- one of the drawers on the nightstand didn't open at all

- and watch out for the bellman! My bag was out of the taxi and handed off to the bellman inside before I was even done paying the cab driver, which meant extra tipping. By the way, there are stairs up to the lobby from the school street entrance...

I won't even get into what a mess the meeting events were!

Newly remodelled, HA, they need a new designer!

• Pros: Location is good
• Cons: everything else was terrible!

06/23/07

Best Boston Experience

by suesdestination

We often head in town to enjoy the city and always visit the Parker House. Its quite a special place where we always feel as though the staff is welcoming us to their own home. Be sure to take time to have breakfast in Parkers Restaurant as we rate it best of any hotel we have been. If you like history you will love Boston and the hotel is right in the heart of all major historical sites.

The beds are wonderful and much of the historic feel of the hotel still remains but you dont sacrifice any services or things we all like today.

We would choose the Omni Parker House every time we visit the city without question its a genuine Boston experience.

We even recd special gifts for booking online from Omni and even special coupons for weekends after signing up for the select guest program.

• Pros: Location, Food,Bedding
• Cons: No Pool