Boston >Jewelry >
Diamonds >Santisi & Bove Inc
333 Washington St Ste 418, Boston, MA | Directions 0210842.356790 -71.058977
Neighborhoods: Central, Downtown
I cannot say enough about the wonderful customer service and expertise that Kim and Kenny have at Santisi & Bove. I am a third generation customer, and my family trusts them to fit all of our jewelry needs. I recently purchased an engagement ring with them and the experience was just that--an experience I will never forget. They took the time to educate me on diamonds, helped me select a band that will endure the test of time, and choose exactly what my now fiance would love. They created the ring I was searching for, and I can't wait for Lisa and I to return when we pick out our wedding bands! I highly recommend that you look no further for a jeweler. Visit Santisi & Bove! Thank you, Kim!
Absolutely amazing! I first found out about them from a program that Chronicle on Channel 5 ran about Downtown Crossing. They covered the Jewelry Exchange building which has a gazillion diamond and jewelry companies all under one roof. They picked Santisi and Bove for a reason! I called them to ask a few questions and I instantly knew this was going to be the place I had to visit.
I took the train to Downtown Crossing and its a short 2 minute walk from there. Went to the fourth floor and they are right down the hall.
Had the pleasure of working with Kim and she was beyond Fabulous. Her and her father really make you feel comfortable and will spend as much time with you as needed. They are not money hungry business owners. They truly are there for your best interest in finding the right piece whether its customized work, repairs and etc. It's obvious why they have been in business for over SIXTY years!!! I can't recommend them enough!
Look no further for a jewler – I have been a customer of Santisi and Bove for years now, and I cannot say enough good things about them. I find Kim to be the most helpful, non-intimidating, down-to-earth, and friendly person to work with. This is a family-run business that relies on word-of-mouth referrals. Every time I go there is a repeat customer happily purchasing or picking up another piece.
1. They are absolutely committed to working with your budget, and never try to upsell you. My husband and I chose my engagement ring together, and they ordered a number of rings and settings in to show me over several days until I was happy.
2. They can do absolutely anything you want. Whether you have an idea in mind or bring in a picture or just talk with them, they can make or find whatever you want. It does not have to be in stock or in the case, and it does not take long. They will make sure you are satisfied with the end result.
3. No job seems to be too small. They are gracious and accomodating for watch battery changes or large purchases. And if they can't do it, they know someone well within the community of local, reputable jewelers who can.
This type of store cuts out the middleman of large chain shops - you can get more for your money and avoid sending items off site for repairs. I cannot recommend them highly enough.
Wonderful Experience – I just picked up my wedding bands from Santisi & Bove this afternoon! They are absolutely wonderful in there. My fiance bought my engagement ring there - absolutely gorgeous! And we recently went in to pick out our wedding bands. The experience was fantastic. Kim worked with our budget and helped us pick out beautiful bands. She even helped us choose our engraving. I will ABSOLUTELY be going back there for any jewelry purchases. I highly recommend Santisi & Bove. Service was outstanding and the selection was huge!
Horrible experience. They were extremely rude. DO NOT go there!! – My fiance and I wanted to use his grandmother's ring as my engagement ring. We set out to ask several jewelers what our options were in terms of cleaning and polishing the ring, or re-setting the diamonds, if needed. When we arrived at Santisi and Bove, we barely got a "hello." One of the men there gruffly asked if we had called earlier, and we replied that we had not. We tried to explain our situation and one of the men interrupted, saying there wasn't anyone there to work on the rings, but maybe he could find someone upstairs. He rushed off while the other gentleman started measuring my ring size. We were then told that there was someone who could work on the ring and the gentleman was very overly eager to take my ring from me and rush it upstairs. They never really explained what would be done to the ring, they just seemed like they were rushing to get us in and out. We explained that we were still searching out our options, and we would like to check some other places. The guy yelled at us "well I wish you had told me that before I went upstairs" Disgusted by this man's behavior, we promptly left. He slammed the door behind us, and began talking to his co-worker about us. They were completely rude, poor communicators, and horrible business people. They completely neglected the sentimental value of the ring. They do not listen.
Please choose one of the other Jewelers at the Jewelry Exchange Building. I ended up choosing Bostonian Jewelers. The husband and wife team was amazing. They listened, explained all of our options, took into account what we wanted and acknowledged the sentimental value of the ring. They were wonderful. They were even able to work on my ring that day, and I wore it home that afternoon. It is gorgeous!
F for Santisi & Bove; A+ for Bostonian Jewelers!
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