Cohen's Fashion Optical

09/01/09

The worst Customer Service I have ever received!!

by caris05

Please do not ever use Cohen's Fashion Optical especially the one at the South Shore Plaza in Braintree. They clearly don't know what it means to provide great customer service and are not forthcoming with their customers. It's pretty sad when the Dr., who is the owner of the store, is arguing with a dissatisfied customer. Very unprofessional. Also their policy of "they are right, the customer is always wrong" is a great attitude to have. With all of the great optical places to choose from in the city don't waste your time or money on this place.

• Pros: Nothing

02/13/08

Lazy service when not purchasing

by ottr

argh. I can't seem to get my prescription from them. Very enthusiastic in helping PURCHASE from them, but not at all interested in helping to send/fax me my prescription. Said "they would get back to me at THEIR earliest convenience". double argh. Would not recommend, and I concur with the quality of the lens, mine are far more scratched (after ~6 mo.) then any pair I've previously owned. Did get a response the second time around tho...

06/21/07

Good contacts, best deal

by mcalgar

I'm graduating this week from college and I wanted to look my best, my friend had these great colored contacts and I asked him where he got them, he told me about this store and told me that they were decently priced so I decided to give it a go.

The staff was really helpful when it came to helping me find the right color and brand. They had the color I wanted in stock and less than a half hour later I had my contacts for a great price and I was all good for the graduation ceremony.

• Pros: Great selection of Contacts, great service