Easton >Baystate Ford INC
I have no idea how Baystate Ford can get repeat customers. I took my car to them for Service instead of my usual Ford dealer and was completely blown away at how terrible their customer service is as well as completely incompetent technicians. My car needed a simple fix that took 3 days and 3 separate trips back over the following 2 weeks to finally resolve. I was initially charged much higher than quoted due to not including a diagnostic fee in the quote. I was treated as if I was a bother to them rather than a customer and they will not get my business in the future.
HORRIBLE, DISHONEST, FALSE ADVERTISING,
ILLEGAL SALES PRACTICE. Spoke with Greg, Brett and Leo for 1 week prior to driving the 3 hours to BAYSTATE FORD in Easton, MA to purchase their advertised used vehicle.
My husband is a disabled veteran, and I have a traumatic brain injury.
Greg reduced the trade-in price for our vehicle by aprox. $3,000 after we arrived. We had disclosed all information pertaining to our 2011 Subaru Outback prior to our arrival, and were given a range of price. We were told their used truck we ended up purchasing from BAYSTATE FORD was FULLY SERVICED, and SAFETY INSPECTION PASSED. We were told all their vehicles have a 60 day warranty, this is printed on their website. The truck we purchased was delivered 5 days later to our home, as it was not ready while we were at the dealership. I drove it 20 minutes, and it broke down, being rendered undrivable.
It had to be left at our local repair shop. We had our own safety inspection performed, only to find the truck needed extensive front end suspension repair, the power steering radiator reservior was completely empty, rusted and leaking everywhere - completely visable at eye level. If a safety inspection, and full servicing had indeed been performed by BAYSTATE FORD, this would have been easily seen, as stated by our mechanic. BAYSTATE FORD refused to honor their warranty, and refused to pay for the needed repairs after the inital phone call. After numerous discussions, with each phone call being passed on to the next saleperson, BAYSTATE tried to manipulate us to pay the $2800 repair bill, minus a $500. credit they would offer. On the next phone call, a $500 discount on their $3200 extended warranty policy was offered, as long as we paid for the repair bill, minus the $500. We had been told previously we could only purchase their extended warranty program at the time of the sale, 5 days prior. WHY OFFERED NOW? We mentioned the Attorney General's Office, the D.M.V Dealer and Repair Complaint Division, The Massachusetts Lemon Law, and the Department of Consumer Protection Department of MA, The Better Business Bureau and BAYSTATE'S own written warranty only required the buyer to pay $100 deductible in the event of repairs. They then agreed to pay the bill. Now, BAYSTATE will not pay for the Enterprise car rental we were forced to take on during the repairs for 5 days, as they originally agreed to do, when we first reported the truck broken. Enterprise even ackowledged BAYSTATE has a charge account with them. We were passed from Greg Sargent, to Leo Stern, to Bill Capese with each conversation, NONE taking reponsibility, all making excuses and arguing, NONE returning any phone calls. We have filed complaints with all the govenment agencies listed above, filed suit, and have notified corporate headquaters of their illegal activity, false advertising, and unprofessional sales staff. DO NOT BUY FROM THIS DEALERSHIP. IT IS AS BAD AS IT GETS. The BBB of MA. has 13 complaints registered against this dealership already - please take note of this!
SLOW and misleading. I bought a vehicle 12 days ago and I still have not received it. The dealership did not submit title paperwork until 6 days after the purchase date. When I call all I get are excuses. I could have driven to the DMV, filed all necessary paperwork and paid all fees and been back to the dealer within 1 day. This is ridiculous and completely unacceptable! If I had known it would take this long I would not have purchased the vehicle. Stop making excuses and take action Baystate Ford!
No pressure what so ever. I recently purchased a F150 from Baystate Ford. My salesperson, Jeff, I don't remember his last name, was awesome! There was no pressure what so ever and he even talked me out of a vehicle because he didnt think I needed it. I originally went in to buy and F250 but after talking with Jeff we decided that there really wasn't any reason to spend the extra cash....is this guy a salesperson? I don't think so! I'm very happy with my truck and highly recommend calling this company and talking to Jeff.
No pressure at all. About 2 weeks before I bought my car, I had stopped by Baystate to have a look around and test drive a few cars. When I meet Kevin, I explained my intent and the type of car I was looking for, and without any pressure at all, he showed to a few cars that we thought fit my needs and let me take them out for a test drive.After deciding to go with a Ford vehicle, I went back to Baystate because of the great service I got and met Gerry who patiently listened to all of my concerns and answered everything to the best of his knowledge, and if he didn't know where I could go for the answers. When I had decided on a car, Gerry worked with me on the price and never once did I feel shortened on the price.I would recommend both of them to anyone!
Quick and painless buy. I asked Kevin to make my car buying experience as quick and painless as possible. We were able to reach an agreement in 15 minutes. There was no going back and forth between him and the numbers guy. The longest part of my visit was the paperwork. I would not only recommend this dealership, but go see Kevin, he is a great guy!
will definitely be returning. The minute I walked in the door I was greeted and introduced to the salesman that would be helping me. I told him what I was looking for and what I wanted to spend. And after a couple of test drives and me being very stubborn, Kevin showed me just what I needed and love!! Not at one minute did I feel like I was dealing with a car salesman, but more like a friend. I would highly recommend Bay State Ford and Kevin Hegarty. I will definitely be returning there in the future to purchase my next vehicle!!
Got me excatly what i was looking for. Buying my car here was the best choice i have made! Everyone around was so friendly, and not once did i feel like they were pushy. They helped me get the deal i had been looking for, that no other dealership would offer.
Very pleased with the entire process. I was pleased with the entire process. Everything went very quickly and smoothly.The salesman was right on the ball after I sent in an email request on the vehicle I was looking at and then he took all my necessary information to get the ball rolling on getting me financed for the vehicle I was inquiring about.The finance people were very quick on the approval process and all the necessary paperwork was done very quickly and efficiently. Within a very short period of time I was approved and driving off my very new Mustang. :)Bottom line; this is the only place I would purchase a car going forward.
Best experiance. This is the best dealership to deal with I bought a new Edge from them a few months ago and the experience was very pleasant. The sales staff and finance department were vey easy to deal with. I recommended this dealership to everyone.
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