Roto-Rooter Plumbing & Drain Service

01/28/12

Polite and Reasonable Plumber in Boston Area

by MomMomKat at Citysearch

I'm very happy with the service I received and the price I paid. I called Roto-Rooter, along with half a dozen other Boston-area plumbers, on a Tuesday night about a clogged kitchen sink. Roto-Rooter was one of only two that answered the phone at night, while one other called me back that night but was not able to help. They agreed to come to my home on Wednesday morning.

Although the plumber was late on Wednesday, his office called me twice to assure me that they hadn't forgotten about me. When he arrived, Jeffrey Woodward was very polite and got right to business. He told me that the job was going to cost $377, which I thought was high. I explained that another business had quoted the job at $150 - $250 over the phone and also waived their travel-time fee when I told them Roto-Rooter gives free in-person estimates. Mr. Woodward seemed understanding and said I could go with the other plumber if I wished, but offered to try a trick first that would only cost $145. Well, his trick worked. Yey! He also gave me some advice about how to avoid another clog.

Then, I mentioned that I also had a clogged toilet and asked if he could take a look at that. He checked it out and said it would be another $190 to fix that. When I told him I couldn't afford it and I would just leave it clogged, he offered to try plunging it for me. He successfully unclogged the toilet (and discovered a missing toddler toy) and charged me NOTHING for his effort.

Considering how helpful Mr. Woodward was and some kind words he offered as he left my home, I feel thankful that he treated me like a person and not just a job. I hope I don't need a plumber again any time soon, but I know who I'll call if I do.

01/12/12

mike nicoll

by james lebow at Citysearch

mike was great polite,great service

12/27/11

Very Good Service

by David Paskind at Citysearch

The service call was made less than two hours after my initial call. The service technician explained clearly what the cost would be, what work was guaranteed, and what work would be done. I couldn't be more please with the promptness of the service. The cost was more than what I had expected but it was clearly explained ahead of time.

12/26/11

Friendly, helpful service-Steve Hughes

by KAGC at Citysearch

Roto rooter provided an good solution to a complex problem off hours on a weekend. The plumber, Steve, worked very hard to get to the bottom of our septic/plumbing blockage and stayed until the pumping company arrived. Many thanks.

12/25/11

Quick prompt service--Steve Hughes

by Garbo9720 at Citysearch

Steve did a nice job when my sewer drain was backed up of course on Christmas Eve!.....Many thanks....Great Plumber from Boston!.....or was it Hawaii!