Franklin Fire Place
Franklin, MA 02038
Phone: (508) 528-1234
User Reviews for Franklin Fire Place
07/02/2008 Posted by blava
Awful customer service. hikerchick slammed the nail on the head. After we purchased our grill from Franklin Fireplace, the store pulled a 180 in it's treatment of us. We contacted them post-sale because our new grill, which they assembled had problems. The employees were extremey rude over the phone when discussing the issue, and constantly belittled my wife. We received nothing but contradictions, excuses and the run around from FFP and its staff. We eventually went over their head to the manufacturer and through another retailer to get the problem solved. If you are looking for customer service (especially post-sale) I strongly recommend that you AVOID doing business w/ Franklin Fireplace.
Pros: ummm????.....Pricing is competitive
Cons: You get what you pay for!!! (Horrible Customer Service)
11/24/2007 Posted by hikerchick
Bad business practice and no customer service. Be careful what you sign. They do not care about the customer. Once they have your money, "you own it". Other friends and neighbors have had problems with this place. They do not bend at all. Stay away
Pros: Um, none.
Cons: See description.
Users Like You Also Viewed
Chimney Doctor Plus, Inc.
50 Beharrell
Concord, MA 01742
Stove Depot Hearth & Home
1049 Turnpike St
Canton, MA 02021
