Dartmouth Fireplace & Country

12/29/08

Great to deal with!!

by bob7 at Citysearch

I'm in the trades and have been a customer of Franklin Fire Place for YEARS. They have always been great to deal with.

• Pros: Easy to deal with.
• Cons: I've found none?

07/02/08

Terrible customer service

by blava at Citysearch

Awful customer service. hikerchick slammed the nail on the head. After we purchased our grill from Franklin Fireplace, the store pulled a 180 in it's treatment of us. We contacted them post-sale because our new grill, which they assembled had problems. The employees were extremey rude over the phone when discussing the issue, and constantly belittled my wife. We received nothing but contradictions, excuses and the run around from FFP and its staff. We eventually went over their head to the manufacturer and through another retailer to get the problem solved.

If you are looking for customer service (especially post-sale) I strongly recommend that you AVOID doing business w/ Franklin Fireplace.

• Pros: ummm????.....Pricing is competitive
• Cons: You get what you pay for!!! (Horrible Customer Service)

11/24/07

Terrible customer service - stay away

by hikerchick at Citysearch

Bad business practice and no customer service. Be careful what you sign. They do not care about the customer. Once they have your money, "you own it". Other friends and neighbors have had problems with this place. They do not bend at all. Stay away

• Pros: Um, none.
• Cons: See description.