Dedham >Dalzell Volvo
“This is a very good place to by pre-owned or new Volvo cars.”
“The service department is very friendly until you begin to ask questions about their service recommendations.”
"can do" attitude. Many thanks to you and the Dalzell shop for getting my S80 new right door window programmed in such a short time today, so I could have my car back for the weekend. That "can do" attitude is what makes Dalzell customers appreciate you all.
excellent service. Thank you for the excellent service; and, especially for your close daily contact - please know that this is appreciated. Also, sincere "Thanks" to the expertise and hard work of your service man.
very good place. Customer service is excelent. This is a very good place to by pre-owned or new Volvo cars. Also they have better Service department and parts department than.
made welcome. My family of 5 walked through the door and were immediately made welcome by all the sales people. They listened to what we wanted and showed us a couple cars. We ended up buying what was probably the cheapest car on the lot, yet we were treated like we bought the flagship. They gave us the best offer on our trade in as well. It was a Dodge Durango worth $14k under private sale, and they offered us $2k more than the other dealerships did that we went to. This is a good place to do business and we will definitely return.
Thanks. Thank you for the excellent service; and, especially for your close daily contact - please know that this is appreciated. Also, sincere "Thanks" to the expertise and hard work of your service man.
Dalzell customers appreciate you all.. Many thanks to you and the Dalzell shop for getting my S80 new right door window programmed in such a short time today, so I could have my car back for the weekend. That "can do" attitude is what makes Dalzell customers appreciate you all.
excellent in all respects!. Mr. Garron is one of the nicest and most competent consultants ever. I am 79 and deaf - and he helped me for over 3 years now. He is kind, helpful, writes down notes for me since I can't hear - and I really think Volvo is lucky to have such a conscientious employee! He is excellent in all respects!
Thanks to all for a great job.. We love Dalzell Volvo + have been customers dating back to 1984 when Dave operated a service station in Dover. Whether it's Dazell's in Dedham or Foxboro, the sales, and in particular the service, has always been outstanding. Dalzell sets the "gold standard" for professionalism. Excellence in service + a committment to customer satisfaction. I always recommend Dalzell Volvo to my friends + will continue to do so. Thanks to all at Dalzell's for a great job.
I wanted you to know what great employees you have.. I'm just sending a quick note to thank you and your team - in particular, Mike Profenno and Matt Savage - for the exemplary customer service I received at your branch. I brought in an older Volvo XC recently, to have a routine part replaced under warranty. Your team scheduled me and took care of the part with no problem. What happened after, however, was a myriad of unforeseen issues (broken lamp, rotted sensor, etc.) that resulted in the car having to be towed back to your location once, and then returned again. Suffice to say I have spent a lot of time with these gentleman ( in person and on the phone) in the past three weeks. Considering that my original (and subsequent) issues were covered under warranty they still took the time and care as if I were a paying customer which I so appreciated. They went above and beyond to figure out the root of the problem and make sure that all was in taken care of. Anyways, just wanted you to know what great employees you have.
I believe good service should be noted. My wife had her battery die (1988 Volvo XC70) on a busy route on this past Monday. She had AAA tow her to your dealership hoping you could help her. I want to tell you she did nothing but rave about the service she received. She told me she was kept informed every step of the way and dealt with a very pleasant staff. She was most pleased by the fact you worked her into your schedule even though she didn't have an appointment and you appeared to be very busy. My wife and I would like to thank everyone involved on the service staff for the great treatment. Customers can be the first to complain if something goes wrong but I believe good service should be noted too.
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