870 Providence Hwy, Dedham, MA | Directions 0202642.2349 -71.1792
M-F 10am-7pm, Sa 9:30am-5pm, Su 12pm-5pm
Horrible management – Sales associates are clueless. The girl who helped me didn't even know the correct prices for the lens I wanted. Each time she went back to the store manager for "coaching" she came back with a higher price. How do they expect the customer to pay more than $500 for eyeglasses when they don't know the first thing about them. The store manager was impossible. He made me feel like I was the bad guy because I didn't want to fork over the cash. Very snobby kid. They must work on commission there and it shows. Not recommended at all in my book.
Avoid at all costs!! – I have never EVER been as appalled as I was this morning. I walked into the Lenscrafters in Dedham to have my glasses adjusted and was greeted rudely by multiple F-bombs coming out of the back room. The workers clearly have no respect for their customers. I blame the poor management of the place. Mirror had fingerprints everywhere, the restrooms were unusable they were so filthy, and the staff kept staring at me from the moment i walked in. I'm tempted to file a racial discrimination suit becuase I've heard of incidents like this at this Lenscrafters before. Do yourself a favor and go to cambrige eye instead.
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