Saugus >Food & Dining > Hilltop Steak House
855 Broadway, Saugus, MA | Directions 0190642.474737 -71.024801
WEDDING FUNCTION DISAPPOINTMENT
My daughter had gotten married earlier and we wanted a little reception. We did come here for a shower and a communion, the food was good and the room was nice so we thought it would be nice for a small wedding. Well not so good.... the food courses took so long to come out about 2 hours to eat dinner, crazy.... We had no time left to dance and have some fun. The room captain was never around at all, he never even introduced himself to us or came to us at the end of the night, I thought that was odd.. My daughter was so sad and disappointed, her day was ruined....
Paradise lost – We went to the Hilltop after a hiatus. My wife says one year. I thought that it was two. Regardless of the duration, something very bad happened in the interim. While the waitress was pleasant and efficient, the food was terrible. I order a medium rare ribeye and received an unidentifiable piece of meat that was overcooked and tasteless. My wife had baked stuffed haddock. Dry and tasteless as well. About the only thing that was good was the baked potato.
I am old enough to recall the Hilltop when you waited for over an hour to get in and the wait was worth it. Great steaks at a good value. Now, poor steaks at $20 plus.
No restaurant can have a good run forever. The HIlltop is clearly on the decline.
A steakhouse that can't cook steak! – Went there Feb 2011. Told us a 30 minute wait but winded up being 45. Service was slow once seated. Went for a good steak but only got one, the ribeye. The prime rib was cold and barely cooked to rare. Had little if any taste to it. The mixed grill was awful. The pork and chicken were dry and tough and the sirloin tips were burned on the outside and raw on the inside. On the plus side, the hamburger was good. The sides and salad were fair to good. Pointed out the shortcomings of the mixed grill and only got a blank stare from the waitress.
This place is NO GOOD! – While on vacation June 2010, friends wanted to try this place so we did. Never again, service slow, carpet dirty, table sticky!!! I ordered steak over cooked, tasteless. Never again! What a waste of $$. Shame on your Food Network for recommending such a disappointing place to eat.
LOOKS THE SAME BUT IT ISN'T – IN MARCH 2009 I WENT TO THIS RESTAURANT PUCHASED THE BONE-IN SIRLION. I ORDERED IT MEDIUM. IT CAME MEDIUM THE PIECE OF STEAK I RECEIVED HAD FAT THROUGHOUT IT. THE OUTSIDE OF THE STEAK WAS CHARCOAL BURNT AND THE STEAK WAS TASTELESS.I SENT IT BACK AND WAS TOLD THEY WOULD GIVE ME A BETTER QUALITY CUT
THE NEXT STEAK I RECEIVED WAS COOKED CLOSER TO MEDIUM-WELL. SAME QUALITY CUT SAME BURNT CHARCOAL TASTE I SENT THAT STEAK BACK TO. THE WAITRESS TOLD ME THAT THE STEAK DIDN'T LOOK GOOD SO WHY DID SHE SERVE IT TO ME?
HOW CAN ANYONE EAT THIS STEAK!
IF YOU WANT A DECENT STEAK GO TO TEXAS ROADHOUSE IN EVERETT MA OR BROCKTON MA AVOID THIS PLACE
Forget about it. – The Hilltop has been out of the control of the originally family twice, this being the second and probably last time time. The quality has plummeted both times. The quality is so bad now I doubt the corporation running it even cares. Look for the prime real estate it occupies on Route 1 to be a hotel or Mall in a few years.
don't eat here evwr – Meat was good. Side dishes were very unappetizing. Our mashed potatoes were soupy and bland just like our server
AWFUL, AWFUL, AWFUL! – Went to the Hilltop on 2/14/09. I had been there about 5 years ago and had a bad experience (overcook meat, poor quality), but thought I would give it a second chance. Fool me once, shame on you. Fool me twice, shame on me.
The greeter gave me a card with a number printed on it and said he would call my number in about 30 minutes for a table. Ok, no problem. 60 minutes later, I checked on the table. Whoops! They "forgot" to call me. No apologies. I was immediately seated in what I can best describe as a "cattle call" for diners.
Before I could order another drink, the waitress looked at my 1/4 full glass (I had brought a drink in from the bar) and said, "So you're all set on drinks" and walked away. I didn't feel like fighting for a drink when she came back to take orders.
The clam chowder contained only 2 small bites of clam. It should instead have been labeled "potoato chowder." The side salad arrived at the table and the first bite contained............HAIR! Ew, gross! No apologies at all. The salad was removed and replaced, but was never acknowledged as being an error. When dinner arrived, the "medium" rib eye steak was actually rare. The "medium rare" hamburger ordered was also rare. It's a steak house - they should know how to cook meat! After drinking all the water at the table, the waitress never offered a refill. The bill arrived and we were charged incorrectly.
When leaving, you are encouraged to leave out the back door rather than the front. Is this so incoming patrons won't hear those who are leaving complain about their meal? Or is it meant so that you really can feel like you are part of an assembly line restaurant?
I was completed disappointed and will never return. NEVER.
Eat at your own risk – Visited the resturant on May 13,2007. Ordered steak tips and there was a little crawly thing about an inch and a half long with lots of legs, cooked into our food. If you do decide to eat there after this review I have one word for you CRUNCH. (they do not allow you to enter the word BAGS with a "U")
Not what it used to be and doesnt live up to the hype. . . – I hadnt been to the Hilltop in years until last night. The last time I was there I may have possibly been eating off of the childrens menu so it could be as far back as about 15-20 years but I do remember good food and long lines neither of which were present this visit. My girlfriends father was in town from Florida on business and was told repeatedly by colleagues that he had to go to the Hilltop (I was skeptical due to recent reviews from family and friends) so we met him there for dinner. Yes, it was easy to park, we were seated immediately and the service was good though I guess it would be hard to be otherwise consdering we seemed to have two servers and we were asked everything and offered everything twice (which by the end of the meal was becoming annoying, we'd order desert and then the other waitress would ask if we wanted desert!). The three of us ordered steak, I had the sirloin tips and my girlfriend and her father ordered filets. None of us were impressed. The salads were sizeable but boring (basically just lettuce and onion). One of the filets was ordered well done and it arrived at the table rarer than my medium steak tips (which I ordered that way expecting them to actually be cooked medium rare based on the reviews I read and that was what I got so it worked out well for me). My tips were cooked the way I wanted them but the onions and peppers were overcooked and mushy. The rice pilaf was more like wild rice or long grain rice than pilaf and was very dry, I took one bite and was done with it. Even the quality of the steaks was not up to par, I could have cooked them better at home on the grill and could have gotten the same quality (or better) meat at the supermarket. Both of the filets were fatty and somewhat chewy, a far cry from what a filet should be and my steak tips were average at best, chewy and dry. . . I will not be retuning to the Hilltop nor will I recommend it to anyone!
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