Jewelry Exchange
Sudbury, MA 01776
Phone: (978) 443-0550
User Reviews for Jewelry Exchange
06/18/2008 Posted by jag623
My husband bought a diamond ring last year for $1,500.00. I took it to 2 different stores this past month to get a new setting and was told that the diamond was worthless due to a hugh carbon flaw. "Guarantee to appraise for double" didn't happen in my case. The bast price I got was $400.00. I will never shop this store again. I forgot the best part. They never told you that the "Guarantee to appraise for double" doesn't included their store. They will never buy back their own product because they know it isn't worth the paper the guarantee is written on. Save your self the trouble and heart ache and don't shop there. This was an engagement ring.
Pros: none
Cons: The entire store
06/06/2008 Posted by moonshine330
I purchased diamond studs at the Jewelry Exchange in Sudbury less than 2 months ago. While I was initially thrilled with my purchase, upon closer inspection I had some concerns about the quality. I was able to see significant "peppering" in both diamonds, the cuts of each stud were slightly different and the sizes were not particularly well matched. However, I knew that you "get what you pay for" and was willing to compromise quality to purchase bigger studs. I ended up having the studs appraised and they did appraise for almost double the cost. But PLEASE do your homework before going to the Jewelry Exchange to ensure the quality is acceptable to you - they do not give refunds - ever (exchanges only)! Most concerning was the poor quality of the settings / posts / backs of the earrings. The settings are cheap, the prongs are not properly positioned and the backs come off to easily. I called the store to express my concern and they told me that for $50 they could change them to "screw backs" (which apparently they do by replacing the post and back) and that all of their studs came with this standard setting, there were no other options. I didn't even have the studs 2 months and I already lost an earring as due to the poor quality posts / backs!!!
Pros: Cost
Cons: Quality
1 out of 1 people found this review helpful
