Boston Flat Rate Movers

10/03/11

Excellent moving company.

by CarlosLopez at Citysearch

Really happy we went with Boston Flat Rate Movers. Outstanding job and very professional. Will definitely recommend to anyone who's looking for help moving. Boston Flat Rate Movers packed and loaded our truck with such perfection. Very professional and knew what they were doing. Thank you Boston Flat Rate Movers. You have a lifelong customer and we will refer you to everyone. We are so happy that you made our move easy.

09/23/11

Nice and smooth

by TRW33 at Citysearch

I used this company last week for a move from Newton. Their headquarters is in Allston. After researching moving companies, their quote was clearly competitive and the agent was very responsive (I tend to ask a lot of questions). This is one of the main reasons I chose them. 24 hours before the move, someone called to confirm the time for the move and they were there right on time. The group of guys were very professional, courteous and answered all of our questions. The house that I moved from had a lot of stairs but they were complete professionals and did not complain once about the stairs or charge me extra or anything. They carefully wrapped all of my furniture and handled all of my boxes with care. Upon arrival at my new home, everything arrived just as it left. To top it off, they finished earlier than was quoted.

All in all, a wonderful experience with a moving company. I hope I will not have to move anytime soon but if I do, I would definitely use them again

09/06/11

Completely unethical business practices

by kjcarson50 at Citysearch

They don't even deserve 1 star, except the drivers helpers were very good at moving the items. As the previous reviewer stated, all the bad reviews are true. I was given a quote, which was accurate at the time. Once the furniture was loaded and transported back to Boston, they would not unload the truck unless I prepaid. That wouldn't have been a problem except they added 2 more hours to the bill. We went back and forth with the office, wasting 30 minutes. I was assured that they would "reconcile the bill" once the more was complete and rebate the additional $200 I had to pay. Office then tells me that an hour from the pick up destination in RI to Boston was considered LABOR. We were totally ripped off. 2 hours of travel time only counts to the pickup destination, and then at the end returning to their location. All time inbetween is considered LABOR, even if an hour of it was travel. Original estimate was $400, final charge $600, with NO rebate. 40 more minutes disputing paying the additional 2 hours, when only 45 minutes was left to unload. Complete ripoff of student movers. They stood outside and closed the truck until I agreed to sign the authorization to pay in full, even though it was 2 additional hours that they hadn't worked.

NEVER would I use them again. Contacting Better Business Bureau next.

MA Dept of Utilities--Transportation Oversight Division--Complaint Process

If you have a complaint against a tow company, intrastate household good moving company,* bus company, or transit agency, please submit a written complaint to the Department's Transportation Division.

In your written complaint, please include your name, address, daytime phone number, a complete description of the complaint, and any actions taken to resolve it thus far. Also include all pertinent documents, such as tow slips, bills of lading, claim forms and/or correspondence relating to your complaint.

You can send your written complaint by U.S. Mail, fax or email to:

Massachusetts Department of Public Utilities

Transportation Division

One South Station

Boston, MA 02110

* Complaints against interstate moving companies should be submitted to the Federal Motor Carrier Safety Administration.

08/31/11

Movers from *Hell*

by avonnme at Citysearch

All the bad reviews is true. Do not look for bargain with this company. Let them rip off big guns like corporate relocation. They might have quoted you a good price but the actual bill doubles. My movers showed up at 7pm with a scheduled time of arrival at 3-6. I live 10 minutes from Brighton where these guys are coming from, yet they gave me 1 hour of travel time. When it got completely dark, they decided to back the truck into my driveway which knocked down a few branches of a tree. Their truck was not big enough to fit everything in so we decided to make a second trip. At 1130 at night, the second load with only a few piece arrived and the foreman is standing in my house telling me that it will take him another 2.5 hours to complete the unloading. Brings my total hours to 8.5 instead of the 5 hours I was quoted for. I said no way it will take 2.5 hours (he would have to stay til 3:30 am the next am) and refused to pay for the extra hours. He then threatened to take my stuff back to storage and closed the truck on me. I called Newton police. All the time he was on the phone with his boss Issac the dispatcher. I guess the company policy is to get payment, no matter how ludicrous it is, in any means possible. And that is their only priority. They do not care to lose a customer and their reputation along with it, just to get paid, even at 12 midnight. On their form, it says completely non-refundble for any reason. I wasn't going to give this guy my credit card so that he could abuse the hours he didn't work. He refused to work so finally I paid him. And he was done in less than an hour as expected. My final bill was $1300 instead of $700. I found out the next morning the payment he forced me to give him was posted immediately at midnight last night. Jose the foreman spent so much time fighting with me and taking breaks to care about doing his job. They didn't even reassemble the furnitures because it was already 1am. This company is working their movers to death. These guys do 4 jobs a day, starts out at 7am, finishes by 1am, no meal breaks and under constant pressure from their bosses to charge more and get paid on the spot. It's the company policy that's the culprit here and Jose being a real jerk.

08/30/11

DO NOT USE THIS MOVING COMPANY!

by evreeland at Citysearch

DO NOT USE THIS COMPANY! I couldn't believe what I heard when they quoted me what I thought was the phenomenal rate for my move from Boston to NYC. It is now apparent that they always provide extremely low estimates because the fine print states that these are simply just estimates. I ended up paying $2100 when I was quoted that the move would take $1100. When I called to complain about how slow moving the company was, and how I found it completely absurd that they underestimated the travel time by so much. One of the representatives at the company then told me that they used Google Maps for their estimates, and that these estimates are done for passenger vehicles and that their moves cannot be expected to be able to travel as quickly. IF YOU KNOW YOU ARE GOING TO BE SLOWER THEN TAKE THIS INTO CONSIDERATION. I am surprised that none of my items were lost in transit, although they were held hostage until I agreed to pay the exorbitant fee they were charging me. They know that their customers are going to be in a bind on the day of the move and completely take advantage of this fact to overcharge them without worrying about any repercussions. It worked on me. I don't have time to take these criminals to small claims court, but I will do everything in my power to share this horror story with anyone moving from Boston.