Boston Flat Rate Movers

Recommends

Michele L.

Joined 2 months ago

Great Job!! I used BFRM and was very happy with the move; I recommend them to every one!

Great moving Company it's an easy job, I was so happy with the way they did my local move on 4/1/2013, I chose them because of their High BBB rating A+ and very friendly and professional over the phone.

My furniture was fragile and I needed it protected, I wanted full service full pack door-to-door work. I moved to a 3rd floor walk up andthey worked hard, extremely fast which resulted in a lower cost than i had expected were careful with my furniture, no damage to my walls and my belongings were delivered to me in perfect condition. I highly recommend this moving company.

Thanks to BFRM move masters for making my local move a moving that was easy.

mmfitzgerald83

Joined 3 years ago

NEVER use this company!!! Moving a mattress they punched two holes through the wall of my house and then said their insurance did not cover it. They are scam artists!!! The damaged furniture and were beyond careless and reckless.

David A.

Joined 6 months ago

Thieves! That is the only word that describes them. Do NOT believe anything the very nice girl on the phone tells you. She just wants your business and agrees to anything you ask for. Once the movers show up they star stealing from you any which way they can!!! They start their clock early. They give you one form to sign that has the right start time, but later switch it with another time at the end of the day that has an earlier start time. At 5 pm they ask you to pay for the move even if you are not done because the office is closing and they need to run your credit card. They estimate it will be another 3 or 4 hours more and add it to your bill. Their promise is that you will get credit if the move is completed earlier. If you don't pay, they will stop unloading your belonging and say they will take it with them. During this process that takes about an hour, the 3 guys just stand around and do nothing. You are forced to pay and after you pay they just dump everything to the nearest place in your house (in my case the garage) and get the truck empty and leave!!!! If you ask them to put things in different rooms, they tell you "you do it". The next day you call the office to get the unused portion of the time you were forced to pay and they give you the run around. The sweet girl that sold you the service in the first place is no longer sweet. They transfer you 10 times. They tell you the paper work shows the movers were there the entire time while you are holding a different paperwork in your hand!!! They fabricate new times and say you have no refund!!!

DO NOT HIRE THESE PEOPLE!!! They are THIEVES!!!!

Recommends

CarlosLopez

Joined 2 years ago

Excellent moving company.. Really happy we went with Boston Flat Rate Movers. Outstanding job and very professional. Will definitely recommend to anyone who's looking for help moving. Boston Flat Rate Movers packed and loaded our truck with such perfection. Very professional and knew what they were doing. Thank you Boston Flat Rate Movers. You have a lifelong customer and we will refer you to everyone. We are so happy that you made our move easy.

Recommends

TRW33

Joined 2 years ago

Nice and smooth. I used this company last week for a move from Newton. Their headquarters is in Allston. After researching moving companies, their quote was clearly competitive and the agent was very responsive (I tend to ask a lot of questions). This is one of the main reasons I chose them. 24 hours before the move, someone called to confirm the time for the move and they were there right on time. The group of guys were very professional, courteous and answered all of our questions. The house that I moved from had a lot of stairs but they were complete professionals and did not complain once about the stairs or charge me extra or anything. They carefully wrapped all of my furniture and handled all of my boxes with care. Upon arrival at my new home, everything arrived just as it left. To top it off, they finished earlier than was quoted.

All in all, a wonderful experience with a moving company. I hope I will not have to move anytime soon but if I do, I would definitely use them again

Doesn't Recommend

kjcarson50

Joined 2 years ago

Completely unethical business practices. They don't even deserve 1 star, except the drivers helpers were very good at moving the items. As the previous reviewer stated, all the bad reviews are true. I was given a quote, which was accurate at the time. Once the furniture was loaded and transported back to Boston, they would not unload the truck unless I prepaid. That wouldn't have been a problem except they added 2 more hours to the bill. We went back and forth with the office, wasting 30 minutes. I was assured that they would "reconcile the bill" once the more was complete and rebate the additional $200 I had to pay. Office then tells me that an hour from the pick up destination in RI to Boston was considered LABOR. We were totally ripped off. 2 hours of travel time only counts to the pickup destination, and then at the end returning to their location. All time inbetween is considered LABOR, even if an hour of it was travel. Original estimate was $400, final charge $600, with NO rebate. 40 more minutes disputing paying the additional 2 hours, when only 45 minutes was left to unload. Complete ripoff of student movers. They stood outside and closed the truck until I agreed to sign the authorization to pay in full, even though it was 2 additional hours that they hadn't worked.

NEVER would I use them again. Contacting Better Business Bureau next.

MA Dept of Utilities--Transportation Oversight Division--Complaint Process

If you have a complaint against a tow company, intrastate household good moving company,* bus company, or transit agency, please submit a written complaint to the Department's Transportation Division.

In your written complaint, please include your name, address, daytime phone number, a complete description of the complaint, and any actions taken to resolve it thus far. Also include all pertinent documents, such as tow slips, bills of lading, claim forms and/or correspondence relating to your complaint.

You can send your written complaint by U.S. Mail, fax or email to:

Massachusetts Department of Public Utilities

Transportation Division

One South Station

Boston, MA 02110

* Complaints against interstate moving companies should be submitted to the Federal Motor Carrier Safety Administration.

Doesn't Recommend

avonnme

Joined 2 years ago

Movers from *Hell*. All the bad reviews is true. Do not look for bargain with this company. Let them rip off big guns like corporate relocation. They might have quoted you a good price but the actual bill doubles. My movers showed up at 7pm with a scheduled time of arrival at 3-6. I live 10 minutes from Brighton where these guys are coming from, yet they gave me 1 hour of travel time. When it got completely dark, they decided to back the truck into my driveway which knocked down a few branches of a tree. Their truck was not big enough to fit everything in so we decided to make a second trip. At 1130 at night, the second load with only a few piece arrived and the foreman is standing in my house telling me that it will take him another 2.5 hours to complete the unloading. Brings my total hours to 8.5 instead of the 5 hours I was quoted for. I said no way it will take 2.5 hours (he would have to stay til 3:30 am the next am) and refused to pay for the extra hours. He then threatened to take my stuff back to storage and closed the truck on me. I called Newton police. All the time he was on the phone with his boss Issac the dispatcher. I guess the company policy is to get payment, no matter how ludicrous it is, in any means possible. And that is their only priority. They do not care to lose a customer and their reputation along with it, just to get paid, even at 12 midnight. On their form, it says completely non-refundble for any reason. I wasn't going to give this guy my credit card so that he could abuse the hours he didn't work. He refused to work so finally I paid him. And he was done in less than an hour as expected. My final bill was $1300 instead of $700. I found out the next morning the payment he forced me to give him was posted immediately at midnight last night. Jose the foreman spent so much time fighting with me and taking breaks to care about doing his job. They didn't even reassemble the furnitures because it was already 1am. This company is working their movers to death. These guys do 4 jobs a day, starts out at 7am, finishes by 1am, no meal breaks and under constant pressure from their bosses to charge more and get paid on the spot. It's the company policy that's the culprit here and Jose being a real jerk.

Doesn't Recommend

evreeland

Joined 2 years ago

DO NOT USE THIS MOVING COMPANY!. DO NOT USE THIS COMPANY! I couldn't believe what I heard when they quoted me what I thought was the phenomenal rate for my move from Boston to NYC. It is now apparent that they always provide extremely low estimates because the fine print states that these are simply just estimates. I ended up paying $2100 when I was quoted that the move would take $1100. When I called to complain about how slow moving the company was, and how I found it completely absurd that they underestimated the travel time by so much. One of the representatives at the company then told me that they used Google Maps for their estimates, and that these estimates are done for passenger vehicles and that their moves cannot be expected to be able to travel as quickly. IF YOU KNOW YOU ARE GOING TO BE SLOWER THEN TAKE THIS INTO CONSIDERATION. I am surprised that none of my items were lost in transit, although they were held hostage until I agreed to pay the exorbitant fee they were charging me. They know that their customers are going to be in a bind on the day of the move and completely take advantage of this fact to overcharge them without worrying about any repercussions. It worked on me. I don't have time to take these criminals to small claims court, but I will do everything in my power to share this horror story with anyone moving from Boston.

Doesn't Recommend

charlie7676

Joined 2 years ago

The worst experience ever!. I can't believe this group got ANY good reviews... I think the good ones were written by the owners and friends, if they have any friends, that is (and that would be surprising). These people should be put out of business. They are rip-off artists, pure and simple. Rude, unprofessional and just plain low. I would be surprised if they are even a legitimate company. They are a bunch of thugs. I wouldn't have given them any stars but you have to. UGH!

Recommends

Ericm

Joined 2 years ago

I highly recommend Boston Flat Rate Movers. I booked the moved only a week in advance after it became clear that I would not round up enough hands in order to assist me in my move. The company provided 3 guys who arrived early and were quick and efficient. They were careful and courteous. I was moved in and out by noon despite a couch that did not want cooperate. They were persistent and got my couch that was too big for the door way in and without any damage. The price could not be beat as well. No gimmicks, in and out and quick move. Saved my back and probably a whole day of my life! I highly recommend Boston Flat Rate Movers!!!!