“However, last weekend when I took my husband there to celebrate a nice romantic dinner for his birthday, I was extremely disappointed and quite embarrassed.”
“Although the food wasn't terrible, it certainly wasn't exciting.”
“mediocre food, rude managers, and poorly trained wait staff”
Avoid Z Square!.
When Z Square first opened, it leaned more to the upscale and was a welcomed addition to the Harvard Square area. However, last weekend when I took my husband there to celebrate a nice romantic dinner for his birthday, I was extremely disappointed and quite embarrassed...
The place was a mess; paper towels all over the floor in front of the restrooms and the main dinning room looked as though the floor hadn't been swept once all day. It was very hot on that day, and although the place was practically empty, we waited almost 10 minutes before being greeted with water. We never received a bread basket.
When the waiter arrived to serve our entree, he passed it over the table and handed it to me! Several times we spotted the wait staff hanging out by their terminals joking and chatting. Someone we assumed was the Floor Manager was just hanging out goofing around as well.
Although the food wasn't terrible, it certainly wasn't exciting. Also, when the 4 top table closest to us got up and left, their table sat dirty for almost 20 minutes before the wait staff got ambitious enough to clean it.
On a positive note, the hostess was very polite and professional (which is more than can be said for the wait staff and manager).
Would never go back.
mediocre food, rude managers, and poorly trained wait staff. I am admittedly a food connoisseur of all kinds and I was one of the many who missed the previous establishment in the 580 Comm Ave space. However, the addition of Z-Suare while heralded, has been a serious disappointment. The main disappointment is in the management, leadership, and customer service. It truly starts with the leadership and managers. I have, on more than one occasion, found the managers to be rude to customers in an open setting, one incident was witnessed by patrons and waitstaff. I can only attribute the lack-luster food preparation and the poorly-trained waitstaff to the leadership of the managers. Furthermore, the "buzzer-fast food" feel of the service is, at best, inappropriate for what the establishment may aspire to. To harken back to the previous establishment, the waitstaff and managers were kind and grateful for the patronage they received with a similar model of service. Some lessons can be learned here.
All-purpose Harvard Square eatery opens a second location across the river in Kenmore Square..
Z-Square's cafe provides sleep-deprived BU students and international tourists with a quick, casual spot for a filling breakfast or a light bite (soups, salads, sandwiches and crepes dot the menu). There's a relaxed, minimally decorated dining room and bar in which patrons enjoy creative cocktails and inviting, modern comfort fare (curried crab cakes with orange-pineapple relish, whole grilled rainbow trout, turkey burger with cranberry chutney). A sizeable sidewalk patio rounds out the seating options. Young, pleasant servers patrol all corners.