Bella Sante

Doesn't Recommend

CK Boston

Joined 3 years ago

Don't be fooled by the good reviews!!. This place is awful and a TOTAL rip-off!!

I went here for a SpaWeek pedicure yesterday, and was extremely disappointed. Upon arriving, I went to the locker room to change into my robe and slippers, and then waited in the lounge. The person doing my pedicure, Lucy, came by to get me for the session and was as rude as ever. No smile, no hello, and I just felt like cattle being herded. The rude service continued throughout the pedicure, making it an extremely unpleasant experience - the last thing anyone would want in a spa!

But wait, the worst is yet to come. I had signed up for a 50-minute pedi, but after about 20 minutes, the woman doing my pedi was already applying the base coat on my toes. I asked her why it was only 20-25 minutes long, and she brought the front desk staff to talk to me. The front desk girl was pleasant and said she'd speak to the manager about my concern (this is the only plus so far), and have her call me back. So, the pedi was done in 25 minutes, and I was herded back to the lounge, where I waited for my nails to dry.

I did also want to mention that I ran into 2 young ladies in the locker room, who had similar experiences. They had signed up for 45-minute massages that lasted only 20 minutes. I guess I wasn't the only one who got ripped off, but I wonder why a spa would want to treat potential new clients this way.

I am NEVER going back to Bella Sante, and will advise all my friends/family to stay away!

Recommends

TylerF

Joined 3 years ago

Finally, a great spa in suburbs. Bella Sante's Wellesley spa is a wonderful find for those of us who don’t want to trek downtown for spa services. It’s located in the new Linden Square marketplace. It’s a large spa with all the regular services I’ve enjoyed at their great Newbury St. spa. In addition, Wellesley also has a stylish hair salon. Making an appointment was easy and they sent me an email reminder as well.

Because I neglected my skin all summer, I had the Blueberry Smoothie facial that like its name really smoothed my skin. I also had a manicure and the spa pedicure in their comfortable and spacious nail area. After my services, since the stylist had some free time, they also gave me a free blow dry.

The staff was welcoming and gracious given I was a few minutes late. They managed to work me in the schedule so I did not lose any time or feel rushed. One nice treat is their organic raspberry flavored tea that along with various fruits and trail mix was offered in the waiting room.

Doesn't Recommend

Ally617xx

Joined 3 years ago

LOW BUDGET. I have been to GSpa, Ardan, Canyon Ranch and a great deal of other spas in the area. Bella Sante is as low budget as it gets. Uncomfortable seating, a few smushy apples in a basket for a "snack," decor that doesn't even match and the prices are RIDICULOUSLY overpriced. The staff is incompetent (my friend had to wait FOREVER) and the so called "manager" came out in a scraggly outfit after dodging phone calls numerous times. What kind of place is run like this!??

I will never return again. Horrible service

Recommends

Loriv

Joined 3 years ago

Girl's Day. I went to Bella Sante for a girl's day with my mom and sister. We were there for 5 and 1/2 hours- we had eye brow waxing, manicures, pedicures, and massages. The eye brow wax came out great. I got the foot facial and hand facial- I enjoyed them both, but did not think the hand facial was really worth all that money. The tech that did my mani/pedi had me stay in the pedi chair for the whole thing, which was great. However, my mom and sister moved to a manicure table and sat in not so comfortable plastic chairs. I had the citrus aroma therapy massage, and my mom and sister had the hot stone (all 80 min) and we all absolutely loved it. We had ~ 20 minutes in between services and found the lounge area relaxing. However, we did not bring snacks since the website says, "Please do not bring food into the spa. You are welcome to help yourself to snacks or beverages at our health bar." The "health bar" consisted of very small cups with a few table spoons of trail mix, 3 apples, a bunch of grapes, lemonade, water, and tea. For having been there all day, we were hungry before the massages, and famished after. I'm sure most people don't usually spend half the day there, but a more significant snack would have been appreciated i.e. cheese/crackers, granola bar or even a sandwich- we would have paid for it with no issue. After spending over $1000 for the day between the 3 of us, I think a sandwich would have been reasonable.

The absolute best part was the massage, followed by the very pleasant, courteous, and helpful staff. Overall a great experience, but next time I'll be sure to pack a PB&J at least!

Recommends

queenmaryg

Joined 4 years ago

Best place for pampering yourself or someone you love. I had a fantastic facial and brow tweeze. My skin feels so hydrated. I next treated myself to the best hair coloring I have ever had. The new color is perfect for my skin tone and looks amazing. She cut and styled my hair. I look and feel terrific. Definitely worth it. I can't wait to try a pedicure and manicure in the future.

Recommends

Janice G

Joined 4 years ago

Bella Sante is a real Day Spa. From the phone reservation thru the welcome at the spa to my service it was like a real spa not a hair salon with spa services. Comfy waiting room with tea and treats and beautiful treatment rooms where my facial was really thorough... plus a hands and foot massage as well as a neck massage. A delight and I got some real good pointers on how to improve my skin care and which products to avoid, etc.

I rebooked for a massage next time as I heard their massage people are some of the best in metro west area.

Recommends

mmccusk

Joined 5 years ago

Top Notch Event Planning and Coordination for Large Parties. As the Marketing Manager for a large corporation in the New England area, I was asked to put together a marketing event for women executives in Senior Leadership positions to enjoy a luncheon seminar, followed by an afternoon of networking at a spa. After calling every major hotel in the city of Boston (Ritz Carlton, Four Seasons..etc), I was having trouble finding a location that would be able to accomodate both the luncheon session, as well as the spa treatment services for up to 30 guests. And then...I found Bella Sante. Since I was not local to the area, I relied on the recommendations of some of my peers who live close by. What can I say? FABULOUS, WONDERFUL, PERFECT, ATTENTION TO DETAIL and CUSTOMER SERVICE THAT WERE OFF THE CHARTS. I loved working with Jessica, the Spa Director and Erin, the event coordinator, and all of the wonderful staff who over the course of two months, worked to make this day as successful as it could possibly be. All of the executives have sent me thank you notes with rave reviews about the facials, massages, and manicures that they received. The lounge area also turned into a great location to network. Jessica and Erin were always accomodating, always responsive and put me at ease from the first moment I came to the spa to talk about getting this event off the ground. If you are thinking of a bridal shower, or unique way to get a group of friends together for a special purpose, please go to Bella Sante in Wellesley. It will be the best decsion you make! Again, thanks to all of the wonderful staff at Bella Sante for making our event a wonderful day!

Recommends

Gerrish Lopez

Joined 6 years ago

Suburban offshoot of popular Newbury St. spa provides MetroWest residents with a relaxing space in which to enjoy luxury spa services.. The Scene
Bella Sante's interior is decidedly pampering and intentionally calming, with plush sofas and chairs for those waiting. Patrons are required to turn off cell phones and pagers; loud voices are strongly discouraged--and children aren't allowed. Day-spa standards, plus acupuncture and acupressure treatments, are offered. The variety of facials available include green tea, spirulina algae facials and oxygen. Various massages, nail (manicures and pedicures) and waxing services and packages are also available.

Recommends

cher71

Joined 5 years ago

best services around head to toe!!!. I have been a client of bellasante for 5 years. I have traveled to many spas which are considered "destination spas", and I always leave feeling that the best service all around are from Bella Sante. I feel that for each facial I have had the esthetician assesses my skin and has been able to correctly determine the best facial for me at that particular time. So many spas I have gone to they just give you the facial you signed up for, here they are able to fine tune it to best suit the client; which to me is always a sign of a well trained, confident esthetician. The pedicures are the best by far. I had to write this review because I recently visited the new location in Wellesley and was blown away by the same level of expertise with the bonus being the women's locker room showers are like a relaxation service in itself! Also I took advantage of a sign they had at the front desk offering a free consultation by Pini Swissa (hair stylist to the famous on newbury street). I sat with him and was surrounded by his team and have since become a very satisfied client. Five years ago I went to bella sante as a tired mommy in need of a break now I go as a refreshed and happy mom who is getting one stop shopping for all of those beauty needs. Also, my husband and I will occasionally go for a massage and then out to dinner, he like me was not the spa type, but is now transformed. Can't recommend it enough.

Recommends

Hoag20

Joined 5 years ago

Great Spa!!. I have had wonderful experiences at the Boston and Lexington Bella Sante locations, so I was eager to try out their new Wellesley spa. I have been there several times over the past six months, and have had wonderful experiences each time. First off I was thrilled to find that the location offers ample parking and a Starbucks right downstairs! Inside the decor is very cool and the space very well set up. I love the spacious locker rooms, which are appointed to meet all of my needs. So far I have had several massages and facials with several different tech's, and I have been very pleased each time. A really relaxing experience. This spa is a much needed addition to the Western 'burbs!