Toscana European Day Spa

Would not recommend Toscana Spa - very disappointing!. I visited Toscana with a friend to celebrate our birthdays in mid-November and we would not return again. They seemed very disorganized, as though we were walk-in customers that they weren't expecting, even though we both had appointments for facials, manicures and pedicures. They stood around for awhile discussing who was going to do each service for us while we sat there and listened to them and their confusing conversation. They finally took my friend for a facial while I sat there for 45 minutes waiting for the only manicurist they had that day to finish with another customer.

Unbelievable, while I sat there, one of the women that works there sat down on a stool and waxed her arms in front of me and another customer. She then walked over and put her hands down in the sample jars of moisturizing creme and rubbed it all over her arms and hands, never bothering to wash her hands before dipping into the jars. It was very gross to watch and unsanitary to say the least. She then proceeded to make herself a cup of tea, drink it, wash the cup in the bathroom sink, dry it with the towel she had used for the waxing and put the cup back out on the ccounter for customers to use. It was just disgusting. the spa area was dirty and unorganized with boxes sitting around on the floor and dirty towels in the pedicure sinks.

To top it off, the credit card machine was broken so after being there for 3.5 hours, we had to scramble to find a cash machine to pay them. While the spa services provided were acceptable, our overall impression is that the place is poorly run, unsanitary and not veer client-centric. Don't waste your money or time at this spa.…

very bad spa with bad owner. i went to this european place i heard is the best but when i went there i was talking to the recepsionist she said sh s the owner anyway she get no customer service when she was talking to a customer she took me for a facial it was the worse facial i never had to be onest i don t thing she know what she was doing and she keep sayin sh s been doing it for a long time i get out the some way i come in i didn t feel anything done to my face and she keeps talking in her cell phone when she was doing my facial first of all that s inprofessionel for a european spa i get charge to much money for a bad service in advice from me don t go there if u care about ur face u probably get some kind of desease…

Great Find!. I stopped by Toscana last week for a wax and pedicure. The place is clean, tranquil and European-looking. I had an extremely through pedicure done by Christine. She also did a great job cleaning up my eyebrows. Front desk staff was friendly and accommodating.…

Amazing Waxing on Newbury Street. I went to Toscana for the first time based on a friend's recommendation. I absolutely loved it. I had a wax done by Christine. She did a great job and was very attentive. She did a full check over before moving on to the next area to make sure no strays were left behind. In addition to my usual wax areas, I also got my eyebrows done. Christine is a wizard at perfectly shaping eyebrows. She is also very pleasant and friendly, that I sometimes forget that I am there being waxed. I highly recommend stopping by and checking it out for yourselves. The place is so gorgeous. It has very beautiful decor, and the ambiance is spectacular.…