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North River Outfitter
“The super friendly staff knows their way around the square shop, and it's easy to see how they cater to the neighborhood.”
Avoid this retailer. My daughter found this retailer online and purchased a patagonia pullover. We received the item but it had a noticeable flaw on the front so we returned the item for replacement and they sent the SAME PULLOVER back to us. We returned again and they sent NOTHING back to us. No refund - only store credit. They never answer the phone. They don't respond to emails. I wish I had done a minute of research on NRO before I handed my credit card to my daughter. Take my sincere advice and do not make a purchase from NRO.…
Horrible customer service. Worst online retailer with a completely unreasonable return policy. Bought a $100 sweater that didn't fit when I got it. I followed the return policy and sent it back within the 14 day window they list in their return policy. Now they tell me the item is only eligible for store credit. They do not have any other sizes of that item in stock and nothing else I want or need. Now I am stuck with a store credit that I don't want. The item didn't fit, I just wanted my money back! Not to mention that no one ever answers the phone or returns calls. A shady business do not buy anything from them!!!!!!!…
Horrible store/website!. I have never been more angry and disappointed in an on-line order as I am with this company! I ordered a black coat, and received a blue coat. I called several numbers and could not talk to a person, only a recording. I left phone messages several times, and I e-mailed several times to have someone send me the required return information. I NEVER heard back regarding my return. This has gone on for a couple of months. Placing the order was easy as could be, but try to send back an unused, unopened product, and no such luck! I do a lot of on-line ordering and have never run into a problem with an exchange or return. I will never, ever buy from The NorthRiver Outfitter Company again!!!! please, learn frim my mistake. Stay away!!…
WORST CUSTOMER SERVICE EVER. Shopped here online for a last minute gift in NOVEMBER. Gift wasn't shipped until DECEMBER.....No refund yet on returned gift and it is almost March! PATHETIC SERVICE WHEN YOU CALL. WORSE SERVICE WHEN YOU EMAIL....IF YOU WOULD LIKE SOMEONE TO TAKE YOUR MONEY AND PROVIDE YOU WITH A MISERABLE ATTITUDE AND NOT REFUND YOU MONEY CALL ME! OTHERWISE DON'T SPEND WITH THESE SNOTS!…
Avoid - They will rip you off.. I wish I had read all the negative reviews before I tried this place. They are friendly when you're buying but fiendish when you attempt to return. To return, you are required to send them an email to ask permission. Of course they don't answer the email. Then they don't answer the phone or return messages. When you finally get someone to answer the phone the run around continues. And then when they finally take back your return you find out you can only get store credit. This for an unworn, tags on, coat returned in less than a week. Take your business elsewhere. There are plenty of businesses that treat their customers right. Avoid this place.…
