Equinox Fitness

08/27/09

Great gym--unprofessional staff members

by ACorrine at Citysearch

Just a bit of advice--definitely research your trainer before buying a package and signing up with him or her!! There are some really great trainers/Pilates instructors there, while others are total jokes. For almost $100/hour, just ask around first! I learned the hard way...

• Pros: Great classes, nice facilities
• Cons: Some immature, unprofessional trainers

05/25/09

WORST Experience Ever!

by Savanah345 at Citysearch

When I joined in 2008, Equinox the facility was very clean and the employees were professional. However, since the management change this Spring, everything has fallen apart. The locker room floors are grimy. The staff bombards members with phone calls trying to sell services. When asking questions of the staff and management, either incorrect information is given or the management does not bother to provide an answer at all. The front desk staff is rude. When I went to the front desk to pay for a spa service, a staff member stated, "I don't care what your problem is, and I can't help you!" I explained that I was only there to pay for a spa service. He laughed and made an excuse that he had a bad day with other customers. The other staff members have this same bad attitude. I am leaving Equinox and joining Boston Sports Club, instead.

05/19/09

Good gym, HORRIBLE service

by gorky999 at Citysearch

Rating this place is difficult, because I absolutely loved the actual gym, but simply HORRIBLE service and management makes the experience not worthwhile.

I urge to think twice before you sign up.

After having a great year at the gym I was going to cancel the membership due to the fact that I was moving away. Long story short I was charged over $200 extra for not submitting a cancellaton notice on time (45 days before). After trying to explain my case - I tried to cancel on time, but was misled by one of the employees who misinformed me about the correct way cancel the membership because he misinterpreted our conversation.

The assistant manager refused to waive or even reduce the fees. No concessions, no understanding, not even a personal meeting. My message was passed along to the assistant manager, but he never gave me a call back, claiming it was the first time he heard about the issue. Not possible, since I personally heard the front desk advisor deliver this issue to him. I had to find the e-mail of the assistant manager online and reach out myself.

Client is NOT always right for Equinox. I am paying the fees, but will do my best to pass this story along to anyone who considers this gym.

Do yourself a service - consider a different gym that actually values its clientele.

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• Pros: Good gym
• Cons: Horrible service