Franklin >Food & Dining > Incontro Restaurant
860 W Central St, Franklin, MA | Directions 0203842.089974 -71.432906
Mon. - Thu. 11am - 10pm;Fri. - Sat. 11am - 11pm;Sun. 11am - 9pm
Pleasanly surprised – I was nervous going here based on the mix reviews but was pleasantly surprised by the great food and atmosphere.
Will definately return.
Poor customer service and rude – I was excited about trying Incontro as it’s in the neighborhood and Franklin does not have many mid range eateries. The customer service was awful. Our food took way too long to arrive, the wait staff was inattentive and when we asked to speak to the manager he could not have cared less about our concerns and said there was nothing he could do. He was somewhere between rude and indifferent.
Very disappointing as the restaurant has a decent décor and feel when you first arrive.
Customer Service – Restaurant is good, However don't ever try to let the owner know of a problem because he doesn't want to hear from his customers. It's to bad because he has lost a good customer that lives across the street. Good Luck improving customer service by ignoring your patrons.
Excellent Food & Service – My wife and I dined at Incontro this past weekend. We made a reservation 6:30 and were pleasently surprised that we were able to be sat right away. Our server was exceptional. Very attentive and pleasent.
We ordered the baked polenta for our appetizer which was outstanding. Our entree's were even better. My steak was perfectly done, a little salty, but very good. My wife ordered the Tuna. Again perfectly done.
All and all a very enjoyable evening. We will definitely be returning and recommending this restaurant to our friends and family.
Should be called "Incompetent-o" – The service here was so bad that after a while, it became amusing to watch this establishment's incompetence. The waitstaff was was rude and incompetent; drinks took 45 minutes to arrive, and we were prohibited from ordering from the bar. What the heck? I was carded three times for three drink orders, and we were not allowed to purchase drinks for anyone else in our party. The mandatory valet service was a ridiculous addition to night that ended up being focused around mocking this establishment's rude, incompetent and unclassy staff their overpriced menu. Never again will I go here, and I will actively tell others to not even give it a chance.
Incontro Restaurant – Wow, I thought I was the only one. I had reservations to there on my birthday. I arrived promptly at 8:00 pm
to find no available parking anywhere. I called the restaurant an spoke with the manager. He said I could park across the street. I told him we had just had a snowstorm, and there were no sidewalks.
He said what do want me do? I said tell the valet to take my car, and hold it until there is room.
They couldn't do that. It was a terrible experience. I wrote a letter to the owner three months ago...no response.
I will never go there. I tell everyone.
It's true - terrible management, experienced it first-hand – I have to echo the sentiments of several others that commented on TERRIBLE management!
Just moved to Franklin and was thrilled that there seemed to be 2 trendy restaurants in town ('3' and Incontro). We were warned that Incontro service was questionable, but wanted to judge ourselves. 1st time, experience was mixed. Apps/salad were good, but didn't like our entrees. Pork was dry and steak was just 'ok'. Waiter we had that night was great, so despite entrees, were willing to try again. Plus, ambience is nice.
So weeks ago, family was coming from out-of-town to celebrate 4 birthdays and decided on InContro. Tried to make reservations for 8 ppl but was told they "don't take" reservations but if we got there early, by 5:30p, no problem. The day we arrived (5:30), we were shocked to be asked if we had reservations! We explained that we tried and stated what we were told. The manager came over, explained complex terms/rules about reservations that didn't make any sense (like he was making it up as he went) in a very condescending way-NO TACT whatsoever! No apologies for misunderstanding/inconveniences -just coldly, that we'd have to wait 1 hr & 45 mins. We're not touchy-feely people that need apologies or sugary smiles, but this guy's demeanor was outright obnoxious, apathetic, and pompous! If he explained things in a more cordial manner, we wouldn't have been so p'd off about it.
BUT, b/c of the manager's lack of people skills, we walked out with money burning in our pockets to celebrate a big ocassion and very ill-feelings towards this place. The valet overheard us complaining about the obnoxious manager and he said that MANY customers have walked out complaining about him!
We went to 3 instead...was like a breath of fresh air after the nastiness we just experienced. Were welcomed by warm hostesses & positive energy enough to brighten our spirits. Never had a bad experience/meal there. So skip Incontro if you don't want to risk it. 3 is always a safe bet.
Good food and service, management should take a course in hospitality ! – When my niece and her family moved to Franklin in August 2007 we were delighted to find this lovely restaurant. Though we live in Florida we have already dined there four times. We have found the food to be well prepared and nicely presented. We have always found the wait staff to be personable and efficient.
This last visit with friends we had a one hour wait which was understandable on a Saturday night. The hostess suggested that we go upstairs for drinks and appetizers.When a table was ready two of us went downstairs in the elevator while the others settled the bill. We wound up being stuck in the elevator for 15 minutes our only communication being with an emergency operator who was ready to call the local Fire Dept. to come to our assistance. Finally the staff figured out how to open up the elevator door. When we did emerge, the manager was not at all solicitous, did not apologize and didn't even offer to buy us a drink or dessert for our trouble. He could have cared less. For that reason, we will never return to the restaurant. While the food and service may have always met and even surpassed our expectations, we find management's indifference to their clientele inexcusable.
WE WILL BE BACK! – We found Incontro to be excellent in every category. Unlike earlier reviewers, we felt that the waiters were absolutely wonderful---very attentive, affable, and informative. The food was superb, and the selections were creative and interesting. The presentation of the food was done exceedingly well, and the wine list was extensive.
Our one small criticism was the placement of a TV in the bar in the main dining room---this seemed out of place and somewhat ruined the otherwise lovely ambiance.
We will happily be coming back to Incontro!
Great foor, Great wine list – Having been to Bill Bradley's other restaurants, and his first in Sonoma, I was pleasently surpirsed to find he was all othe way out here in Franklin. With Mario now running the front end this is easily the best restaurant in MetroWest.
I've been there a number of times for both Lunch and Dinner and the food is unfailingly great. With the arrival of Mario a month or so ago the service is now up to the standards set by Bill's food. If you haven't been there in the last month or so please try it again as the service has VASTLY improved.
It really is a little bit of NYC food and service in Franklin MA at just about 1/2 the price.
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