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06/09/09
A response to Humarock John
by mwardhowe at Citysearch
As the owner of Sands End Cafe, let me first express that my staff and I are constantly trying to improve in all aspects. Therefore, I was determined to find out about the incident that Humarock John referred to in his 4/16/2009 review. We have a small staff and so it was not long before we realized that the incident had never occurred and that the review had been written by a former disgruntled employee. The internet can be a wonderfully positive tool but it also allows for the publishing of untruths. If, however, there really is a Humarock John, I'd like to take this opportunity to extend an invitation to meet with you and make things right. Please feel free to call and ask for Marilyn.
- Pros: Always trying to improve
- Cons: Have no control over what is published on the internet
04/16/09
Sand's End --- the restaurant of last resort
by HumarockJohn at Citysearch
I've only been to this cafe once, but once is one times too many. They screwed up my take-out order, then accused me of never placing it. The manager was so rude, she was downright hostile, and the other two servers on duty were indifferent at best. I had to wait almost an extra hour for my food (the place was not really busy - rush was long over), and it was mediocre with cold french fries. Next time, I go to the beach here, I will pack my own lunch - it will be a far less frustrating experience.
- Pros: There isn't much competition in this neighborhood
- Cons: HORRIBLE HORRIBLE HORRIBLE SERVICE
