09/10/09

Great food. A little overpriced

by Andre Vasconcellos

Great food. First a fantastic, almost raw, tuna in a spicy mustard sauce with julienne of carrots, turnip and ginger. The excellent steak, which came in a hot plate with bubbling butter, almost melted inside the mouth. But I find the service a little rude and careless. The real good and warm wheat bread came too late, after the entrée and in the end the waitress forgot to bring me the change making me ask for it.

• Pros: Steaks, details
• Cons: Annoying loud music during the dinner, careless service.

11/10/08

Very good

by kgib1182

I have eaten here frequently, both for business dinner and lunches. I have had ok service and I have had excellent service...it has varied, but the food is always excellent and the restaurant is always clean. I must recommend the grilled cheese on the lunch menu...I know a grilled cheese is ridiculous, but it really is out of this world!!! Don't expect a cheap meal here, but do expect yummy food!

• Pros: very good food, very clean atmosphere
• Cons: sometimes wait staff and hostesses are not as professional as they should be

10/05/08

So many strikes against, you couldn't pay me to return.

by BSinSE

My wife and I ate at the bar and had a very poor experience. Frustrating at every turn.

1) Original piece of meat was low quality and overcooked.

2) Replacement was raw (cold inside and out).

3) Plates were dirty. Couple next to us went through 5 in a row that were not clean.

4) Didn't bring out new sides. Somehow mashed potatoes and mushrooms that have been sitting on our table for a half hour before my meal was right didn't excite me.

5) When the bill came I commented that I was surprised they didn't remove my steak. The bartender all but called me out to rest of bar asking loudly, "So you want me to take it off?" Very poor understanding of customer service.

6) After paying bill and deciding never to return, I wanted to let the manager know about our experience. The hostess tracked down the manager and we had a conversation in a hallway out of earshot from customers, waiters, etc. Apparently the manager was so 'distracted' by people coming and going he couldn't look me in the eye while we were speaking.

7) This combination of poor service, ill prepared food and uncleanliness at their price point is unacceptable.

I will never return and I would never recommend Ruth's Cris (or at least the location in Boston). More accurately, I will actively discourage others from trying.

By way of background, my wife and I live in Boston and dine out 2-3 nights a week. We're well known at quality spots (Stella, Oak room, Bristal, etc.) and at more reasonable spots. This is my first post, primarily because the experience was so unsatisfying.

• Pros: Bar, inexpensive wine list.
• Cons: Service and food quality do not match price.