Atom Moving

06/20/09

A $300 contract misunderstanding

by HZR at Citysearch

Maybe if you are moving just inside of the Boston area these guys are ok, which it seems from reading the other reviewed.

However, I have a longer move from Mass to VA, and the movers were both late and ripping me off at every possible opportunity.

- While the movers were not legally late in bringing my stuff to VA(they make you sign a contract saying that they can arrive with 20 days of the date specified) They didn't actually get my stuff to my new place until over a week after they had said. Even though I had made very it very clear when I needed them to arrive over a month in advance. When I called them on the day they were scheduled to be here(but not contractually obligated to be as Michael's kept pointing out)...they told me they were going to begin packing up my stuff some time in the next three days! Long story short- I had to sleep on the floor with no furniture for my first week of work. ...

- Maybe Im old fashioned, but when you make very clear to someone when your furniture should arrive.... give them a month of advance warning... and they are still over a week late, I --flat out-- could care less what the contract says, Michael's is irresponsible.

Oh.... and they ripped me off at every turn, plan on paying $200-300 more than you originally sign on for... no matter how closely you read the contract.... these guys are experts...

• Pros: Nice people
• Cons: nice because they knew they were ripping you off!

06/19/09

100% THE BEST!

by ARB at Citysearch

I would just like to start off by saying that this is a great company to work with! I have used this company twice already over the years (once to move from Maine to a ridiculously hard place to maneuver in Boston, then again from Boston to Brighton) , and I have recommended them to family and friends numerous times. All of us have had great outcomes. I felt compelled to write a positive review after reading some of the negative feedback I came across because I feel as though there was some misconstrued information. First of all, when I called a sales rep, he discussed a lot of what I have seen on here as complaints...packing supplies are EXTRA and this was explained! I spoke with a very polite gentleman named Bryan, and he explicitly told me this at least 3 times. He even instructed me to have my things at least put in boxes because it would save ME money (nearly all companies charge for this, Mike's was the only company that was up front about it!). He also explained about deposits and refunds of money if canceled etc, as well as how they give you an ESTIMATE (as best they can, seeing how traffic does exist) of travel times/man power etc. I was also able to view all of this in an email confirmation that was sent to me right after I spoke with Bryan on the phone so that there would be NO surprises. What really made me trust this company was during my first move a piece of expensive furniture was found to be broken, and the movers were quick to point it out and assume responsibility and start the process of getting it repaired or paid for...fact of the matter, they had NOT even broken it - I had when I had previously tried to move the piece myself! They were quick, efficient, and they got the job done. All and all I would definitely recommended this company to everyone and anyone. Although they may not be the 100% cheapest, they are still INCREDIBLY reasonable, and I found that the cheaper companies were just low-balling to get my business and then would do a terrible job. In most cases I would say that you get what you pay for, but I definitely got better service than what I paid for with this company

• Pros: Everything they promised
• Cons: Other moving companies try to make them look bad!

06/14/09

I've felt being cheated

by BRK at Citysearch

The movers came 5 minutes late. I didn't care until I got my bill. We packed up everything in boxes before they came. They were very slow wrapping/unwrapping our furniture. 6 pieces of furniture (2 simple dining tables, 1 futon, 1 bed, 1 sofa and 1 small desk) took 4 movers 2.5 hours to pack and unpack!!

Before we drove to our new apartment, they told me that they wanted to stop by a store to get some soft drink. So we took a detour. They took their sweet time to find what they wanted. Since Michael's moving had a policy for charing by half an hour increment, guess what, when they were done moving, it took them almost 10 minutes to prepare the bill. Sure it went into another half an hour increment, and I was charged for that.

I called the manager afterward to dispute this charge. He was horrible. Another thing that I thought was quite unprofessional was that one of the movers was standing around a lot.

I really felt being cheated. I regretted going with them because they had lower hourly rates than other companies.