Exhale Spa Boston Back Bay

AnnMarie N.

Joined 3 months ago

Natalie, I was given a surprise visit there once from my boss. I was less than impressed. Today I was going to call for an appointment in hopes it might have been just a bad day for the person helping me in the past.

But after your post I see they are not who I want to deal with. So sad and I'm so sorry that happened to you and I do hope your child is doing just fine now?

I did make an appointment Bella Sante. Such nice people... can't wait to go for my massage!!!

Natalie R

Joined 2 years ago

I am beyond disappointed in Exhale Back Bay. My husband made a same day appointment for me as a surprise (very sweet) and an hour later my 3 month old baby started vomiting and has been screaming and super sick... I'm thinking it is the stomach flu that has been going around. I called to explain my situation and wanted to either get a credit or reschedule my appointment (which was 2 hours from the call) and they were not accommodating at all. I even asked to speak with the manager who was of no help and actually hung up on me without saying goodbye (talk about horrible customer service). They said they are going to charge me for a situation that is out of my control and they were not willing to reschedule my appointment nor refund me.

Do not book with Exhale Bay Bay. I have been an Exhale member for 2 years and have probably spent well over $10K and have brought them thousands of dollars of business with my client events. The fact that they would treat someone this way who has been nothing but a great customer, has never missed an appointment and who has referred so many people is beyond me.

You would think that they would be understanding of a sick baby that is out of someones control - but no. I hope the $130 was worth it for them, because I will be taking my business elsewhere. Go to Bella Sante. Much better treatments, love the environment and VERY KIND staff... A place that knows how to treat their good customers.

Note to the staff: Have some compassion for your clients. Some things are beyond people's control and you attract more bees with honey. I spoke to you in an honest, genuine, kind manner and to get hung up on and charged for something that is out of my control is mind boggling and disgusting. For that alone I will not be returning.

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dog l.

Joined 1 year ago

Love it here!. I love this place and highly recommend it! I am a nurse and get a weekly massage here. They are always very professional and nice. I also take yoga classes here too.

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oodlesoffun85

Joined 3 years ago

I'll definitely be back.. This was my first visit to exhale and it was absolutely delightful! The staff was wonderful to work with and the services I had (manicure and massage) were top notch. I especially enjoyed my massage with Sharon, I mean it when I say it was the best massage I ever had! She listened to what I was hoping to get out of the appointment and she focused on all of the trouble areas I wanted/needed. She did wonders for my back. Thank you, exhale spa, I'll definitely be back.

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namnammm

Joined 3 years ago

positive 1st experience. I am taking on the personal challenge of experiencing and experimenting with your Core Fusion classes. Yesterday, was my first class-Basics, with teacher Denise. Denise was clear in her instruction, patient/compassionate in nature, and held vibrant/enthusiastic energy for the full hour of class. The humility I experienced was assuaged by Denise's positivity, encouragement, and warm smile. Thank you for a positive 1st experience!

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nuddds

Joined 3 years ago

enjoyed my experience. I enjoyed my experience at Exhale, particularly the excellent facilities and customer service. The staff were extremely courteous, helpful, and welcoming. The locker room was great (love the fact that the locker has its own lock!), and the atmosphere was good. The class was good too and tough

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anonymous654

Joined 3 years ago

incredible!!!. The class was incredible!!! It was hip hop weekend, so it was a little packed at the pool. Your staff was extremely polite and easy going-I will recommend it to my friends and will return for another class! Thanks!

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Lookofit

Joined 3 years ago

excellent facilities and customer service. I enjoyed my experience at Exhale, particularly the excellent facilities and customer service. The staff were extremely courteous, helpful, and welcoming. The locker room was great (love the fact that the locker has its own lock!), and the atmosphere was good. The class was good too and tough.

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guest356

Joined 3 years ago

classes are high energy. First comment card I’ve ever left. Susan Fitzpatrick’s core cardio classes are fantastic. All her classes are high energy, changeling and lots of fun

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guester4

Joined 3 years ago

classes are fantastic. First comment I’ve ever left. Susan Fitzpatrick’s core cardio classes are fantastic. All her classes are high energy, changeling and lots of fun