Sleek MedSpa

12/02/09

very unwelcoming place

by Taiy at Citysearch

I hate writing reviews but I have to say something about this place. I have a lot of dark spots on my face and i'm trying to get them off through micro-dermabrasion and chemical peels. First time I walked into this place, I knew what I wanted so they didnt have to sell me anything. I am on my third treatment and I am disappointed. I think the result is okay but the customer service is horrible. I do not feel welcomed when I walk in. A bunch of girls just stay by the computer and stare at you. I feel like my tech is always in a hurry to go home. I dont think the peel stays on my face for the appropriate 3 mins. My face is yet to peel. The whole experience is just not personal enough for me. The other day I went in to get a micro dermabrasion treatment...The practitioner did not know what I was in for, she thought I was getting a peel. Its impossible to get an appointment and they are very quick to just book you in a month if they have no slots for the normal 2 weeks interval....I paid for 10 treatments and I am done after that..If i'm paying you so much money, I expect to get excellent service and feel welcomed when I walk in and I expect whoever is working with me to know my history of visits and what i'm getting done instead of always trying to sell me something.I should have known better because the first day I walked in for consultation, a customer was complaning at the front desk about the service

• Pros: Location
• Cons: Horrible customer service, techs are too busy chatting

11/28/09

I disputed with Sleek Medspa Boston:

by Patienceclient at Citysearch

Avoid this Sleek Medspa like it is the plague! I signed up for a laser hair removal package here for 6 treatments with a lifetime guarantee, was billed $1,600. I financed payments with the loan company that works with Sleek Medspa. This Sleek Medspa will try and dupe you the minute you walk in the door. This is what has happened to me: I went for 2 treatments, and at the 2nd appointment, found gel from the previous client smeared on the technicians table, and used towels bunched up on the corner of the floor. I had to ask the technician for a clean towel to wipe off the table before I was treated. I was very uncomfortable and will not go back to Sleek Medspa offices. This type of environment in a treatment office is unsanitary and unsafe. Additionally, at my first appointment, the technician missed several spots as she hastily moved the laser around. I complained to the manager, and she offered to rewrite the contract package to include more areas for the laser hair removal. She suggested I consider offering the remainder of services I paid for to a friend or family member. This company has messy, unsanitary offices, the service delivery of laser hair removal is highly questionable in its effectiveness, and this Sleek Medspa has junky equipment. The customer service at this Newbury St. "spa" is extremely bad, and it is clear that the employees are strictly looking to make a buck; they do not truly care about the individual customer. It is apparent to me that Sleek Medspa trains their employees to take the money from the each person who walks in the building. They really do not care about you as their customer. When I called to complain and asked to speak to a manager, and I was told she was on vacation, when I asked to speak with her supervisor, she was also on vacation the next week; these two weeks pushed me back even farther from the date I initiated business with the company. I went in person to their office to express my dissatisfaction with their services.

Here is what I am doing, and suggest to every person who is as deeply dissatisfied with the Boston Sleek Medspa to do the same:

File an official dispute, 2) mail a letter CERTIFIED THROUGH THE US POSTAL SERVICE of complaint and dispute (this is called a 30-Day Demand Letter), 3) Send a report of complaint to the Massachusetts Board of Health, 4) Report this to the Cosmetology Association of Massachusetts, 5) File a complaint with The Better Business Bureau, 6) File a dispute with the finance company, 7) I explained my situation to an attorney, who gave legal advice, 8) I am prepared to take Sleek Medspa Boston to court and to defend my position.

My dispute is still current, and as of now, Sleek is processing a refund of one third (1/3) of the cost of the package. I had two treatments, that is one third (1/3) of the package I paid for with financing. The Sleek Medspa is charging me two thirds (2/3) of the package cost: this is the individual treatment rate ($500.00) per treatment all for the reason that I wish to end this laser hair removal package. This is so upsetting to me I had paid $500. back to the finance company already for the two lousy treatments, the second which made me so uncomfortable, and the remaining balance was $1,070.00. They want me to pay $500.00 more, for those two treatments I had. I cancelled the two appointments that I had scheduled in October and in November. Consider this, as no one should have to go through a situation like this: I had two laser hair removal treatments and pay $1,100.00 for the discomfort, unsanitary environment it was performed in, for the highly questionable, ineffective service, and the extremely bad customer service that Sleek Medspa responds with.

Posting a review on citysearch is one way I am trying to help prevent other potential customers at Sleek MedSpa Boston from experiencing what I am going through.

• Pros: zero
• Cons: please read this review:

08/17/09

Worst Customer Service!

by Hardwire at Citysearch

I have been a client of Sleek MedSpa at the Newbury Street location for some time. I’ve mostly used the microderm services. I have also purchased a laser hair removal package that is guaranteed for life. Let’s say I’ve dropped a few thousand for these services.

After a routine micro I decided to purchase a product. When I got home, I realized that I had an email that gave me 25% off purchases of their products valid that day in addition to receiving a flyer. So I went back to get the minor adjustment.

I explained my situation, had my documents and wanted a credit to my credit card. The woman at the front desk said she couldn’t do that but would be willing to credit me on my next purchase. I explained that I did not plan on purchasing anything else so a credit would be appreciated. Again, she couldn’t do that. After further explaining my situation she said she would have to leave a message for her manager and that the manager would get back to me. I was annoyed but somewhat satisfied someone could take care of something so simple.

Some time goes by and no response. Next appointment I decide to ask yet another person at the front desk about my inquiry. Again, she couldn’t authorize the credit but she took down my name and number and assured me the manager would get back to me. She also informed me of the “problems” at this location in the customer service area.

A couple days later the manager left a voice mail that at this time she was unable to credit my card and could only give me a credit to anything I purchased in the future. I called her back and she had to get her manager involved again as I was not satisfied with her response. She said she would call me back. She never did.

Here is what I take from this: Sleek MedSpa is an organization that really could care less about their clients. Once you purchase their services, they have your money and you’re not getting it back. There is a purpose for policies; however, a human needs to be able to read said policies and determine if the policy makes sense and is valid. Furthermore, the new and improved management is not only willing to let go of a client over a few bucks but also invite negative press.

With so many options out there to get dead skin cells off your face, I encourage you to look at other places.

• Pros: Location, some friendly technicians
• Cons: Disorganized, management, can't get an appointment