Sleek MedSpa

08/17/09

Worst Customer Service!

by Hardwire

I have been a client of Sleek MedSpa at the Newbury Street location for some time. I’ve mostly used the microderm services. I have also purchased a laser hair removal package that is guaranteed for life. Let’s say I’ve dropped a few thousand for these services.

After a routine micro I decided to purchase a product. When I got home, I realized that I had an email that gave me 25% off purchases of their products valid that day in addition to receiving a flyer. So I went back to get the minor adjustment.

I explained my situation, had my documents and wanted a credit to my credit card. The woman at the front desk said she couldn’t do that but would be willing to credit me on my next purchase. I explained that I did not plan on purchasing anything else so a credit would be appreciated. Again, she couldn’t do that. After further explaining my situation she said she would have to leave a message for her manager and that the manager would get back to me. I was annoyed but somewhat satisfied someone could take care of something so simple.

Some time goes by and no response. Next appointment I decide to ask yet another person at the front desk about my inquiry. Again, she couldn’t authorize the credit but she took down my name and number and assured me the manager would get back to me. She also informed me of the “problems” at this location in the customer service area.

A couple days later the manager left a voice mail that at this time she was unable to credit my card and could only give me a credit to anything I purchased in the future. I called her back and she had to get her manager involved again as I was not satisfied with her response. She said she would call me back. She never did.

Here is what I take from this: Sleek MedSpa is an organization that really could care less about their clients. Once you purchase their services, they have your money and you’re not getting it back. There is a purpose for policies; however, a human needs to be able to read said policies and determine if the policy makes sense and is valid. Furthermore, the new and improved management is not only willing to let go of a client over a few bucks but also invite negative press.

With so many options out there to get dead skin cells off your face, I encourage you to look at other places.

• Pros: Location, some friendly technicians
• Cons: Disorganized, management, can't get an appointment

07/30/09

Expensive, unprofessional, unsatisfactory.

by momslilhelper

I experienced the same stuff a lot of people here have been complaining about. There is always problems with booking appointments, and the staff is unprofessional and condescending.

I had a laser hair removal package and after 6 sessions I don't even see 20% reduction. Could it be because the techs speed through the session and miss spots so frequently?

My friend also got burned quite badly by one of their techs and when she complained they told her it was her fault and that she had signed an agreement (read fine print).

• Pros: Location, amenities
• Cons: techs unprofessional, scheduling problems, no doctors

06/20/09

TERRIBLE TERRIBLE TERRIBLE

by lvvivi

Do not go here, absolutely the worst spa experience ive EVER paid for. i cannot believe these people are still in business. The medical and health board should investigate, "haphazard" treatments, no one cares. STAY AWAY!! Your playing RUSSIAN ROULETTE with your body

• Pros: location
• Cons: rude service, treatments are a JOKE