06/14/09

Fantastic Service, Extremely Knowledgable, Just Great!

by aehaley

I have had Paul of PC Nerds work with my home network system for the past 3 months and the service has been second to none. I have used other techs in past years and there is no comparison. Past techs took advantage of my lack of knowledge and inexperience (I am an older user) and really took advantage, charging me so much money I probably could have bought 3 new computers by the time I was done. Not with Paul, he explains what is going on every step of the way, made using my system so much easier for me and did not over charge me at all. He even came back when there was a problem and did not charge me for the visit. Paul is not only so experienced with all computers (PC's and MAC's) and their various issues, he has the utmost integrity and he is a pleasure to work with. I recently replaced my old PC, which finally had had it after many years, with a MAC and Paul guided me every step of the way, from helping me purchase the right machine to set up and some basic lessons. I am becoming quite adept, thanks to his expertise and patience. The fact that Paul has so much experience with both PC's and MAC's is great. I have hired Paul to work on our PC network at my job in a large teaching hospital here in Boston. He is a great guy, a fantastic communicator and he knows his stuff!

If Paul is a little late, he will call. He cannot always guarantee when the job before you will be done, just as he cannot guarantee that the person after you might not have to wait a bit. He never knows what he is getting into so give him a window of time. He will always call if he is running behind in a job.

I cannot say enough about Paul- he is the best tech I have ever worked with and he has taught me so much. I highly recommend him. AEH

05/20/09

Highly recommended!

by johndavio

I dealt exclusively with Paul. I expected to bring my computer to him but he said he could come to me that same day (no extra charge).

Paul was about 30 minutes late but he called twice to let me know he was running late. That was fine, he was squeezing me in on short notice.

Paul was personable and professional. Just a nice guy, hard-working, and definitely knows what he's doing. He was thorough in explaining the problem and what he was doing. He had given me an estimate over the phone and stuck to it. He stressed that the new parts were warrantied and that I should not hesitate to call if I encountered further problems.

My computer's running great. The part he put in is an upgrade from the original and the computer is noticeably quieter. The price was more than reasonable. I will definitely call Paul in the future and would heartily recommend him.

You know how sometimes you meet someone and you can tell, immediately, that this is a person of integrity - honest and genuine? So it is with Paul. Highly recommended!

• Pros: Honest, competent, and reasonably priced

05/05/08

Life savers!

by janicew54

Had my computer serviced before by a popular retail chain (which shall go unnamed) and they lost my data and charged me way too much. Needless to say when my hard drive crashed again a year later I asked a friend who recommended me to this company. They returned my computer in two days with all of my data back on it and helped me reconnect my printer and internet connection. I was in business again and they didn't even charge me half of what those other clowns did. Since my entire life was on my computer I can honestly say that they saved my life. Thanks. guys!

• Pros: You name it.
• Cons: None that come to mind.