Onyx Hotel

In Short
With its red brick and aluminum exterior, the Onyx stands out amid the neighborhood's drab office buildings and rowdy sports bars. Mirroring its sister property, Cambridge's Hotel Marlowe, the hotel's colorful interior is a study in modern design. Guest rooms feature several fashionable touches, including red suede chairs, Italian sheets and flat-screen TVs. Business travelers have everything they need, including Wi-Fi access (available in every room).

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Insider Tips

The Extras

With its curved banquettes and designer cocktails, the Ruby Room provides guests with a suitably hip in-house drinking and dining option.

Know Before You Go

Guests who have brought along their dogs can leave them behind in peace, knowing that they'll enjoy gourmet treats and in-house pet-sitting services.

User Reviews for Onyx Hotel

Citysearch (9), Fodor's (1 ), InsiderPages (2 ), All (12)

Prepare yourself for extraordinary service at a funky boutique hotel.

11/06/2007 Posted by mzrose

My exceptional experience at the Onyx started when I booked my room at the hotel. After much research, which led me to the (mostly) great reviews, I booked it at a reasonable price. Several days later, I decided that I wanted to do something special for our anniversary, so I called the hotel and asked if I could have a bottle of white wine waiting for us upon check in. The gentleman helping me on the phone told me that they could do “pretty much anything I wanted.” I ended up setting up wine, chocolate covered strawberries and a rose petal turn down. Over the course of the next few weeks, I called several times to check on a few things. Every time I called I spoke with someone extraordinarily friendly and helpful (Evan and Cecilia at the front desk stand out especially) and I really felt like I was a special guest. The day of our arrival I had a bit more communication with the desk as my surprise was about to unfold, and I knew I was in good hands. They had everything prepared and when I arrived at the room, everything was perfect. The rose petals were all over the bed and the floor and the room looked beautiful. Aside from my special experience, I should point out that we were treated wonderfully, with fabulous customer service, and we witnessed the same toward others (which is a great feeling!) We overheard the young man working the front desk on the phone giving detailed directions to a guest on their way and even offered to stay on the phone with them until they had reached the hotel. EVERYTHING was totally above and beyond a “normal” hotel experience: The friendly thorough check-in; The welcome sign and bowl of treats for the “pet-of-the-day”; The Aveda toiletries; The advertised eco-friendly aspects; And the funky stylish décor of the rooms - this hotel deserves much praise. Lastly, anyone who says the rooms are small is definitely from a small town themselves and not used to a city hotel. The rooms are perfectly sized for a couple.

Pros: Very close to many tourist and historical attractions, even if not in the “heart” of it all. AMAZING customer service. Beautiful rooms and amenities.

Cons: Slightly pricey for "casual" visits. Save for special occasions.

Treated like royalty!

10/07/2007 Posted by 11222

I stayed at the Onyx Hotel for 3 nights with my BF. Every single staff member we came in contact with went above and beyond with the warmth, service, and hospitality. It was truly impressive. They have a nice wine and cheese reception every evening, the rooms are very nice (a little on the small side) with super comfortable beds, large flat screen tv. One small complaint is that breakfast is said to be served until 11:30 on sundays, we came doen at about 11:10 and they said we were too late, they stopped serving! No big deal though. Plus, the location was great, walking distance to everything. Overall it was a fabulous experience, highly recommended.

Pros: Beautiful, romantic hotel, incredibley warm/friendly/attentive staff, LOCATION!!

Cons: rooms a little small, breakfast stopped early