Excellent customer service.
I'm not a photographer but I do digital art. I was looking for someone who was good with printing professional quality digital prints for artists.
I didn't know much but the salesman was very helpful and gave me a good quick education into the things I needed to know about printing. I had a usb thumbdrive which their printer wouldn't accept. He opened a flash card, transferred my pictures, showed me how to print them out and then critiqued the print. He told me what I'd have to do to get a professional quality art print from my original.
I only spent a few bucks on their printing machine but I got a lot more than a few bucks work of information.
The only reason I can't give it 5 stars is that it's a photo store and I went in with digital art....not photos. Things might be different with photos but I rather doubt it.
deceptive customer service.
The salesperson I dealt with at the Harvard Square location was very deceptive. I would never shop there again.
On 11/18/2006, I bought the Canon TC-80N3 electronic remote release so that I could take pictures of the Leonid meteor shower that night. I was somewhat hesitant, because the price was over $40 more than online stores and there was a chance that the skies would be too cloudy for any good pictures. I decided to buy it and return it if I ended up not using it.
Before I paid for the item, I explicitly asked the salesperson what their return policy was. He told me that I could return it within 7 days, as long as I had the receipt.
Well, as anyone from Boston can tell you, that night was very overcast and cloudy--absolutely no possibility of any meteor viewing. I ended up not even removing the remote from its bubblewrap.
The next day, on 11/19/2006, I went to return the remote. The same salesperson handled the transaction. He asked me how the remote was, and I told him that I hadn't used it because it was too cloudy the night before. When he processed the return, he told me that there was a 15% restocking fee.
Well, this annoyed me because he hadn't mentioned this the day before when I asked him about the return policy, and I told him so. He then proceeded to insult me, by saying, "Well, you were going to return it even if you had used it." No, if I had used it, I would have kept it.
If he had told me about the restocking fee, I wouldn't have bought it because I knew I might not be using it. Instead, this dishonest salesman didn't inform me about the restocking fee and bilked me out of $25. I'll never go there again.
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