Zoots Dry Cleaners
Boston, MA 02114
Phone: (617) 227-5140
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- Dry Cleaner 2006
Editorial Description for Zoots Dry Cleaners
Chain of full-service dry cleaners offers home and office pick-up and delivery; garment restoration services also available.
Insider Tips
The ExtrasLocal dry cleaning chain uses a non-toxic, odorless cleaning process (involving a 100% biodegradable cleaning agent).
User Reviews for Zoots Dry Cleaners
12/17/2007 Posted by gb2
Zoots has the WORST customer service on earth. They shrank 2 cashmere sweaters of mine at a cost of 300 dollars and then called to tell me that they would resolve the issue within the week. A week later they said they were not responsible as the tags (dry clean only) had been removed from the sweaters and did not reimburse me for the damage. They did requested that I stay, as I was a very good customer and after speaking with the service manager, I did. 2 months later, they called to say that they had shrunk my drapes. And then said that they were ruined because the drapes were sun damaged. They were new drapes and Shrunken, not shredded! Anyway, I am still in dispute with them and I DO NOT RECOMMEND ZOOTS. Use Anyone Else But!
Cons: THE WORST CUSTOMER SERVICE ON EARTH!
10/08/2007 Posted by shelne
ABSOLUTELY HORRIBLE EXPERIENCE! This was my first experience using Zoots pick-up service. I'm a very busy person, and the ease and convenience of having a delivery person pick up and return my dry cleaning was alluring to me. So I decided to give it a shot. After-all this is a big name company, so I'm confident they will do a good job, right? I sent in one comforter and one pair of pants to be cleaned. I received one stained comforter back. They lost my $120 jeans and added a new stain to my comforter, which I had to send back. I called in a claim for both the following day. I did not feel that the customer service representative cared that my items were lost/ruined, nor did I get the impression that much effort was put into finding my lost jeans or cleaning my comforter. Instead the customer service representative waited until the deadline to tell me that these items could not be fixed and proceeded to bargain with me in order to repay me the least amount of money for my valuables. To me these items are sentimental and irreplaceable; something I never would have sold to anyone for any price. And the only consolation they offered me is 20% of the value at which I purchased them. Knowing my story, I would seriously advise you to look elsewhere to get your items cleaned. Even if you're busy, make the time to go get it done. You won't regret it, not as much as I regret going with Zoots.
Pros: Delivery
Cons: Lose your items, Stain your items, Poor customer service
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